Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Heck

Charleston

Summary

Highly organized and communicative Healthcare Coordinator with a strong background in patient care coordination, scheduling, and medical office operations. Known for exceptional interpersonal skills and the ability to build trust with patients, providers, and staff. Experienced in supporting radiology departments, and familiar with imaging workflows, patient prep, and HIPAA compliance. Currently enrolled at Trident Technical College to begin the Radiologic Technology program in 2026. Eager to transition into a Radiology Technician role and bring a solid foundation in healthcare, a passion for diagnostic imaging, and a commitment to delivering high-quality, patient-centered care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Healthcare Coordinator

Imaging Specialist of Charleston
Charleston
10.2024 - Current
  • Managed front desk operations in a busy radiology office, ensuring efficient patient check-in and check-out processes.
    Verified insurance details for patients to facilitate seamless appointments and billing.
    Scheduled appointments while maintaining HIPAA compliance and patient confidentiality.
    Acted as primary communication liaison between patients, technologists, and referring providers.
    Demonstrated strong organizational skills and professionalism in handling sensitive information.
    Worked full-time, Monday through Friday from 8:00 AM to 4:30 PM, with overtime flexibility to support patient care.
    Ensured operational efficiency by adapting to changing needs within the office environment.

Scheduling Coordinator

IT PremiseLink LLC
Richmond
06.2021 - 07.2021
  • Monitored and addressed scheduling issues, including delays, cancellations, and urgent requests, to minimize disruption and maintain service quality.
  • Coordinated and managed daily schedules for a team of communication technicians, optimizing work assignments to balance workload and maximize efficiency.
  • Collaborated with team members and customers to plan and execute installations and upgrades, ensuring clear communication and adherence to project specifications and timelines.
  • Provided exceptional customer service, addressing client concerns and ensuring a high level of satisfaction through effective problem-solving and communication.
  • Thoroughly explained to customers the process of the installation of the product and how it would be executed at the time of the customer’s request.
  • Utilized scheduling software and tools to create and adjust work schedules, monitor technician availability, and generate reports on scheduling metrics and performance.
  • Completed between 70 to 100 calls within a 9am to 5pm work schedule.

Kohl's Sales Associate

Kohls Corporations Inc
Mechanicsville
10.2019 - 06.2021
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Exercise Science

Mount Vernon Nazarene University
Mount Vernon, OH
05.2024

High school diploma -

Liberty University Online Academy
Lynchburg, VA
05.2021

Skills

  • HIPAA compliance
  • Customer service
  • Time management
  • Communication skills
  • Organizational skills
  • Medical terminology
  • Administrative experience
  • Flexible with schedule changes
  • Handles under pressure situations
  • CPR and First Aid skills

Certification

  • CPR and First Aid

Timeline

Healthcare Coordinator

Imaging Specialist of Charleston
10.2024 - Current

Scheduling Coordinator

IT PremiseLink LLC
06.2021 - 07.2021

Kohl's Sales Associate

Kohls Corporations Inc
10.2019 - 06.2021

Bachelor of Science - Exercise Science

Mount Vernon Nazarene University

High school diploma -

Liberty University Online Academy

Similar Profiles

CREATE PROFILE
Madison Heck