Madison Kaufman
Conway
Summary
Detail-oriented reservations coordinator with expertise in customer service and conflict resolution. Skilled in managing guest inquiries and maintaining booking systems to enhance satisfaction and ensure accurate data management. You can always teach skills; you cannot teach a good attitude.
Overview
3
3
years of professional experience
Work History
Reservations Coordinator
Dunes Realty Vacation Rentals
Garden City
12.2022 - 05.2026
- Managed guest reservations and inquiries through various communication channels.
- Updated and maintained booking systems for accuracy and efficiency.
- Coordinated with property owners to confirm availability and special requests.
- Assisted guests in selecting suitable vacation rentals based on preferences.
- Resolved booking conflicts and provided solutions to customer issues.
- Processed payments and issued confirmations for completed reservations.
- Managed resolution of customer complaints swiftly, ensuring optimal customer satisfaction..
- Evaluated feedback from guests in order to improve quality of service offered by the hotel.
- Coordinated with other departments to ensure efficient service delivery.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC06-2017
Skills
- Booking management
- Booking software
- Booking software expertise
- Payment processing
- Data accuracy
- Data entry proficiency
- Telephone reservations
- Telephone reception
- Customer service
- Guest relations
- Customer engagement
- Upselling strategies
- Time management
- Team collaboration
- Conflict resolution
Affiliations
- Volunteer
- Roller-Skating
- Flow-Arts
Timeline
Reservations Coordinator
Dunes Realty Vacation Rentals
12.2022 - 05.2026
High School Diploma -
Socastee High School