Madison King
Goose Creek
Summary
Detail-oriented business administration professional with a strong background in administrative support and customer service. Experienced in managing schedules, maintaining accurate records, and coordinating daily operations in fast-paced environments. Recognized for effective communication, professionalism, and ability to prioritize multiple tasks.
Overview
4
4
years of professional experience
Work History
Customer Service Associate / Team Lead
Panera Bread
Charleston
08.2019 - 01.2023
- Delivered outstanding customer service while resolving customer concerns professionally.
- Trained new employees on company procedures and customer service standards to improve onboarding process.
- Coordinated daily workflow and supported team members to enhance operational efficiency.
- Ensured accurate cash handling and streamlined daily transaction records.
- Followed established policies and procedures while maintaining attention to detail.
- Prioritized multiple responsibilities in a fast-paced environment while meeting deadlines.
- Assisted with inventory tracking and operational recordkeeping.
Receptionist
AKA Auto Brokers
Summerville
06.2019 - 07.2019
- Greeted customers, delivering courteous and professional service to enhance visitor experience.
- Answered and directed multi-line telephone calls, ensuring timely communication and efficient inquiries handling.
- Scheduled appointments and maintained appointment calendars.
- Maintained accurate customer records while ensuring confidentiality.
- Performed clerical duties including data entry, filing, record maintenance, and document preparation.
- Assisted office staff with administrative tasks, contributing to streamlined daily operations and workflow.
Education
Bachelor of Science - Business Management, Education
Claflin University
Orangeburg, SC05-2026
Skills
- Customer Service
- Telephone & Email Communication
- Administrative Support
- Clerical Operations
- Data Entry
- Records Management
- Document management
- Calendar Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Office Equipment
- Time management
- Attention to Detail
- Team Collaboration
- Communication skills
Leadership Experience
Emerging Market Motivators, Claflin University, Collaborate with peers on business and marketing projects., Participate in team planning and organizational activities., Develop communication, research, and problem-solving skills.
Accomplishments
- 2025 Secretary of Emerging Marketing Motivators.
Timeline
Customer Service Associate / Team Lead
Panera Bread
08.2019 - 01.2023
Receptionist
AKA Auto Brokers
06.2019 - 07.2019
Bachelor of Science - Business Management, Education
Claflin University