Madison Mitchum
Summerville
Summary
Hard working and fast learning team player looking to secure a position with a company that allows me to use my great communication and customer service skills while allowing me to gain practical experience
Overview
6
6
years of professional experience
Work History
Loan Specialist
Regional Finance
Killeen
02.2023 - 04.2024
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Built referral business by meeting with local financial planning, home builders and real estate professionals.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Reviewed loan agreements to confirm completeness and accuracy.
- Worked closely with underwriters during the application review process.
- Performed daily maintenance of loan applicant database.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Maintained accurate records of all customer interactions related to loan processing activities.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Participated in regular meetings with management team members to discuss progress on projects.
- Performed due diligence to identify any potential issues with a given title.
- Conducted lien searches on properties to ensure all liens were cleared prior to closing.
Shift Leader
MOD Pizza
Temple
11.2021 - 02.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Completed physical inventory counts each month.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained new employees on proper cash routines, procedures and requirements.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
Food Service Worker
Taco Bell
Goose Creek
07.2020 - 10.2020
- Kept lobby clean while making sure customers had what they needed.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Food Service Worker
Little Caesars
Summerville
06.2018 - 03.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
Cane Bay High School
Summerville, SC06.2020
Skills
- Customer Service Management
- Team Leadership
- Guest Satisfaction
- Shift Checklists
- POS System Operations
- Daily Cash Management
- Sales expertise
- Loan servicing
- Friendly
- Client relations
- Team player
- Reliable
Skills
- Cash Register Operations
Timeline
Loan Specialist
Regional Finance
02.2023 - 04.2024
Shift Leader
MOD Pizza
11.2021 - 02.2023
Food Service Worker
Taco Bell
07.2020 - 10.2020
Food Service Worker
Little Caesars
06.2018 - 03.2020
High School Diploma -
Cane Bay High School