Madisyn Thatcher
North Augusta
Summary
Dynamic sales associate with a proven track record in enhancing customer satisfaction and driving sales. Expertise in building relationships and problem-solving to ensure positive shopping experiences.
Dedicated sales professional with experience in delivering exceptional customer service and fostering strong client relationships. Skilled in teamwork and time management, contributing to increased sales and customer loyalty through effective communication and problem resolution.
Overview
3
3
years of professional experience
Work History
Sales Associate
Wacky Wayne's Firworks
North Augusta, SC
07.2025 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Sales Associate
Pelicans Snowballs
North Augusta, SC
04.2023 - Current
- Delivered exceptional customer service, ensuring positive experiences for all patrons.
- Managed cash register operations, accurately processing transactions and handling point-of-sale systems.
- Trained new staff on best practices for customer interaction and product knowledge.
- Maintained cleanliness and organization of service area to enhance operational efficiency.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
- Collaborated with team members to implement promotional strategies that increased sales volume.
- Resolved customer complaints promptly, fostering loyalty and repeat business through effective problem-solving.
- Analyzed customer feedback to improve service delivery and product offerings consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Fox Creek High School
North Augusta, SCNo Degree - Early Childhood Education
Lander University
Greenwood, SC05-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
Timeline
Sales Associate
Wacky Wayne's Firworks
07.2025 - Current
Sales Associate
Pelicans Snowballs
04.2023 - Current
High School Diploma -
Fox Creek High School
No Degree - Early Childhood Education
Lander University
Most Improved Cheerleader of the year 2022-2023
I was chosen by my coaches for this award and it meant so much to me because it showed them that I put all my effort into the cheer team and to change and better myself in this sport,