Madysen Lenhart
Charleston
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Bocklet Orthodontics
06.2025 - Current
- Collaborate with clinical and administrative teams to streamline workflow
- Organize office files and support daily front-office operations
- Verify insurance eligibility, benefits, and obtain treatment authorizations
- Prepare and process treatment contracts, consent forms, and financial agreements
- Coordinate scheduling for consultations, treatment starts, and follow-up appointments
- Handle incoming calls, emails, and patient inquiries professionally
- Ensure compliance with HIPAA, office policies, and regulatory requirements
- Collaborate with clinical and administrative teams to streamline workflow
- Generate reports related to treatment starts, financials, and patient flow
Dental Anesthesia Assistant
The Dental Anesthesia Center
01.2023 - 06.2023
- Monitored vital signs during anesthesia
- Communication and patient care skills
- Maintained and sterilized dental and anesthesia equipment
- Adhered to safety and hygiene protocols
- Emergency response readiness
- Assisted doctor in sedation procedures and surgeries
- Provided compassion for anxious patients
Marketing Operations Associate
Travers & Associates
07.2023 - 02.2023
- Help plan and execute events, both online and offline, to promote products or brand awareness.
- Coordinate logistics, engage with attendees, and evaluate the success of events.
- Assist in creating marketing collateral, such as brochures, presentations, and promotional materials.
- Handle administrative tasks related to marketing operations, such as budget tracking, invoice processing, and project management.
- Foster positive relationships with customers through various communication channels.
- Respond to customer inquiries, gather feedback, and address concerns in a timely manner.
- Help plan and execute events, both online and offline, to promote products or brand awareness.
- Coordinate logistics, engage with attendees, and evaluate the success of events.
Treatment Coordinator
Otto Orthodontics
08.2017 - 12.2022
- Leveraged in-depth product knowledge and clinical understanding to overcome objections and close complex orthodontic sales.
- Used critical thinking and responded quickly yet calmly to meet patient needs, resolve problems, offer gentle support, and deliver compassionate care during dental procedures.
- Acted as a liaison between patients and dentist, educating patients on their basic health, postoperative instructions, recommendations, policies, and procedures prescribed by the dentist.
- Documented practitioners' diagnoses / recommendations into patients' medical records.
- Collaborated with articulate communication within the dental office on evaluating the quality of patient care, treatment plan follow-ups and patient needs assessments
- Documented and recorded case histories, intake forms, and insurance forms while maintaining the history of all patients' medical records, technical libraries, and corresponding file's.
- Prepared diagnostic and treatment records.
- Sent corresponding medical records by mail, e-mail, and fax.
- Utilized various resources like Excel and Google Sheets to prepare reports, invoices, financial statements and letters using medical data collection
- Recorded payment invoices and received payment for all dental services and financial reporting
- Scheduled new patient appointments, patient diagnostic appointments and medical consultations and prepped them for their appointments
- Managed patient outreach reminder calls, missed appointment follow ups, patient treatment plans/care and cost estimates.
- Performed various administrative functions, such as ordering, monitoring & maintaining inventory of supplies.
- Exposed, developed, and mounted intraoral and extraoral dental x-rays while maintaining HIPAA regulations
- Strategically networked and coordinated with outside healthcare providers and referred patients for extended services related to orthodontics, myofunctional therapy, periodontal and oral surgery.
- Assisted with new hire recruitment, orientation, employee training programs and Employee Performance Evaluations
- Managed and maintained all office social media platforms meeting project requirements
- Attended continuing education courses to learn new and emerging industry techniques.
Orthodontic Assistant
Otto Orthodontics
08.2017 - 08.2019
- Used and quickly learned dental software applications and equipment
- Fit dental appliances in patients' mouths to alter position and relationship of teeth and jaws or to realign teeth.
- Used various dental instruments to adjust braces safely and properly and Invisalign using quality standards / protocols
- Assisted Orthodontic in management of chair side appointments and dental emergencies.
- Sterilized and disinfected instruments and set up instrument trays to assist dentist.
- Provided postoperative instructions prescribed by dentist.
- Exposed, developed, and mounted intraoral and extraoral dental x-rays. Recorded accurate, thorough treatment information in patient records.
- Ordered and monitored dental supplies and equipment inventory using accurate medical terminology.
- Poured, trimmed, and polished study casts.
- Used various dental instruments to properly adjust wires and brackets.
Education
High School Diploma -
Bishop Dubourg
St. Louis, MOAssociate’s degree - undefined
St. Louis Community College
St. Louis, MOSkills
- Workflow Coordination
- Customer service & Professional Communication
- Reporting & Data Entry
- Administrative & Front Office Operations
- Scheduling & Appointment Scheduling
- Multitasking in Fast-Paced Environments
- Data Management
- Patient records
Certification
- Dental Assisting National Board
- Expanded Functions Dental Auxiliary
- CPR + BLS
Timeline
Treatment Coordinator
Bocklet Orthodontics
06.2025 - Current
Marketing Operations Associate
Travers & Associates
07.2023 - 02.2023
Dental Anesthesia Assistant
The Dental Anesthesia Center
01.2023 - 06.2023
Treatment Coordinator
Otto Orthodontics
08.2017 - 12.2022
Orthodontic Assistant
Otto Orthodontics
08.2017 - 08.2019
Associate’s degree - undefined
St. Louis Community College
High School Diploma -
Bishop Dubourg