Maid Dusinovic
Myrtle Beach
Summary
Dynamic business owner with a proven track record at SMD Trucking LLC, excelling in customer relations and financial management. Enhanced operational efficiency and client satisfaction through strategic planning and relationship building. Successfully negotiated contracts, reducing costs while empowering teams to achieve exceptional service outcomes.
Professional with deep expertise and readiness for leadership. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Proven track record of successfully managing, growing business and operational efficiency. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead and implement innovative solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
SMD Trucking Llc
04.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and quarterly tax preparation
- Negotiated contracts with Brokers/shippers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Optimized supply chain operations to ensure timely delivery
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Room Service Supervisor
Kohler- The American Club
03.2007 - 10.2011
- Provided clear direction and guidance to team members, fostering a positive work environment conducive to growth and development.
- Continuously improved processes within the department by identifying areas of opportunity and implementing solutions to address them.
- Streamlined room service operations for increased efficiency by implementing new procedures and protocols.
- Coordinated logistics for large-scale events
- Trained team members on new hotel services and products to support promotional efforts.
- Upheld AAA Five Diamond and Five-star resort services by providing exceptional customer service in two undercover ratings by AAA and Forbes Travel Guide.
Line Cook
Cucina - The American Club
06.2005 - 03.2007
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Stocked inventory efficiently, enabling seamless transition between meal services.
Cashier
Piggly Wiggly
04.2002 - 06.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Engineering
UW- Sheboygan
Sheboygan05-2009
High School Diploma -
South High School
Sheboygan06-2005
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Strategic planning
- Project estimating
- Financial management
- Negotiation
- Supply chain optimization
- Operations oversight
Accomplishments
- Saved the company $75000 yearly by aggressively negotiating with brokers and shippers
- Earned the "AAA Five Diamond” rating for Room Service Department in 2010 by providing outstanding customer service to AAA undercover rating.
- Earned the "Five-star" rating for Room Service Department in 2009
- Supervised team of 3 staff members at the American Club.
- Managed team of 5 drivers with SMD Trucking llc
- 12 year company operation in the Trucking Industry
Certification
- ICS 100
- ICS 200
- ICS 700
- ICS 800
Languages
English
Native or Bilingual
German
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Owner
SMD Trucking Llc
04.2012 - Current
Room Service Supervisor
Kohler- The American Club
03.2007 - 10.2011
Line Cook
Cucina - The American Club
06.2005 - 03.2007
Cashier
Piggly Wiggly
04.2002 - 06.2005
Associate of Science - Engineering
UW- Sheboygan
High School Diploma -
South High School
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