Makala Bryson
Inman
Summary
Talented leader with expertise in managing both front-of-house operations and behind the scene tasks. Excelled in conflict resolution and data analysis, enhancing customer satisfaction and operational efficiency. Skilled in written communication and customer satisfaction. Achieved significant improvements in time management and service quality.
Overview
10
10
years of professional experience
Work History
Manager
Big Fuss Fresh Food
04.2022 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Welcomed customers and helped determine their needs.
Shop Owner
Beyond the Threads
06.2015 - 06.2022
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed customer service inquiries and complaints for customer satisfaction.
- Established and maintained e-commerce website to promote and sell products.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Arts - Graphic And Digital Design
University of South Carolina
Upstate, SC05-2020
Skills
- Conflict resolution
- Data analysis
- Verbal and written communication
- Time management
- Customer service
Timeline
Manager
Big Fuss Fresh Food
04.2022 - Current
Shop Owner
Beyond the Threads
06.2015 - 06.2022
Bachelor of Arts - Graphic And Digital Design
University of South Carolina
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