Makayla Bolton
Irmo
Summary
Results-driven healthcare professional currently pursuing a Master’s in Nursing, with strong foundations in patient care, HIPAA compliance, medical documentation, and customer communication. Experienced in medical record analysis, CRM systems, and healthcare administration. Eager to contribute to CVS Health’s mission by leveraging sales support, data tracking, and organizational skills in a fast-paced, patient-centered environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Paralegal Assistant
HHP Law Group
10.2022 - 01.2023
- - Analyzed and summarized patient medical records for personal injury and malpractice cases.
- - Coordinated medical documentation requests and ensured HIPAA compliance.
- - Delivered client communications and updates via phone and email.
- - Scheduled meetings, maintained CRM logs (internal spreadsheets), and managed over 20 active case files.
- - Tracked and reported court activities biweekly across four attorneys’ caseloads.
Office Assistant (Temporary)
Extraordinary Headhunters
12.2019 - 02.2020
- - Assisted in recruitment workflows: resume screening, applicant scheduling, and onboarding.
- - Created orientation materials and updated employee documentation systems.
- - Optimized filing systems, enhancing retrieval time and efficiency.
- - Developed skills relevant to healthcare HR and clinical team operations.
Education
Master of Science - Nursing (MSN)
University of South Carolina
Columbia, SC06-2026
Bachelor of Science - Sociology (Criminology); Minor: Biology
Winthrop University
Rock Hill, SC05.2022
Skills
- Healthcare & Pharmacy Knowledge: HIPAA Compliance, Medical Records Analysis, Patient Communication
- CRM & Tech Tools: Microsoft Excel, Outlook, Word, PowerPoint, Access; Familiar with Salesforce and internal CRM tracking
- Sales & Support Skills: Client Coordination, Telephonic Outreach, Data Entry & Tracking, Script Monitoring
- Administrative Readiness: Record Management, Calendar Scheduling, Workflow Optimization
Certification
- CPR AED Certified – American Heart Association
- HIPAA Compliance Trained
Awards
Dean’s List (2018–2019, 2020–2021) - President’s List (2019–2020), Life Scholarship Recipient, Alpha Lambda Delta & Order of Omega Honor Societies
Availability
- - Open to remote or hybrid work environments as needed by CVS Health.
- - Ready to contribute full-time with schedule flexibility and immediate availability.
Timeline
Paralegal Assistant
HHP Law Group
10.2022 - 01.2023
Office Assistant (Temporary)
Extraordinary Headhunters
12.2019 - 02.2020
Bachelor of Science - Sociology (Criminology); Minor: Biology
Winthrop University
Master of Science - Nursing (MSN)
University of South Carolina
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