Makayla Chastain
Gaffney
Summary
Proven track record of excellence in data entry and customer service, exemplified during my tenure at FedEx. Demonstrated top-tier performance by mastering fast typing and maintaining accuracy, alongside a continuous improvement mindset. Achieved significant enhancements in efficiency and client satisfaction, leveraging strong computer skills and a detail-oriented approach.
Experienced with accurate data entry and maintenance. Utilizes data management software to ensure seamless data flow and organization. Knowledge of data confidentiality practices and strong organizational skills.
Overview
12
12
years of professional experience
Work History
Online Data Entry Clerk(Part Time)
FedEx
11.2023 - Current
- Utilized various software tools for efficient data entry including spreadsheets, word processing programs, and proprietary systems specific to client needs.
- Maintained strict confidentiality of sensitive information while handling various client accounts.
- Continuously sought opportunities for professional development within the data entry field, enhancing skills and knowledge to better serve clients and employers.
- Achieved top-tier performance metrics consistently throughout tenure as an Online Data Entry Clerk.
- Managed high-volume data entry tasks, ensuring timely completion without sacrificing quality.
Shipping and Receiving Clerk
Frito-Lay
06.2021 - 11.2023
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Waitress
Applebee's
02.2018 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Host
Ihop
05.2014 - 02.2018
- Managed reservations to optimize seating and minimize wait times.
- Implemented feedback mechanisms to continuously improve service quality.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
McDonald's
11.2012 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Jame F Byrnes
Duncan, SCProperty Management - Property Management
Fortune Academy
Charleston, SC09-2024
Skills
- Accuracy and attention to detail
- Fast typing speed
- Continuous improvement mindset
- Detail-oriented approach
- Strong computer skills
Timeline
Online Data Entry Clerk(Part Time)
FedEx
11.2023 - Current
Shipping and Receiving Clerk
Frito-Lay
06.2021 - 11.2023
Waitress
Applebee's
02.2018 - 08.2021
Host
Ihop
05.2014 - 02.2018
Cashier
McDonald's
11.2012 - 03.2014
High School Diploma -
Jame F Byrnes
Property Management - Property Management
Fortune Academy
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