Makayla Costello
Myrtle Beach
Summary
Professional care management specialist with proven track record of driving impactful results in patient care coordination. Strong ability to collaborate with diverse teams, adapt to changing needs, and deliver high-quality service. Skilled in patient advocacy, case analysis, and resource management, ensuring optimal outcomes and satisfaction. Reliable and effective in fostering positive relationships and navigating complex healthcare systems.
Overview
4
4
years of professional experience
Work History
Intensive Care Case Manager
Lutheran Services Carolinas
10.2024 - 02.2025
- Reduced hospital readmissions by closely monitoring patients' progress and adjusting care plans as needed.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Streamlined case management processes by maintaining accurate documentation and utilizing up-to-date technology tools.
- Promoted a positive work environment by providing support and guidance to colleagues in navigating complex cases.
Victim Advocate Lead
Engaging Mind Services
09.2023 - 06.2024
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Enhanced community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Offered guidance on navigating complex systems by providing information about available resources and assisting with paperwork completion when necessary.
- Developed safety plans to meet victims' assessment of need.
- Collected statistical data and updated documentation to maintain client records.
- Maintained detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
- Developed partnerships with local agencies such as shelters, hospitals, or mental health providers to improve access to essential services for clients.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Developed effective safety plans for at-risk individuals, addressing specific needs while prioritizing their wellbeing.
Front Desk Attendant
White Pine Lodge
07.2021 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended to front office needs by greeting visitors and providing assistance.
- Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities.
- Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
- Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
- Provided knowledgeable recommendations on local attractions, restaurants, transportation options, promoting positive interactions between guests and the hotel brand.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Actively participated in staff meetings, providing valuable input on improving front desk operations based on personal experience and guest feedback.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed rapport with repeat clientele through personalized service efforts that fostered loyalty towards the establishment.
Domestic Violence Advocate
YWCA Bradford
01.2023 - 07.2023
- Collaborated with multidisciplinary teams to address clients'' unique needs, resulting in more tailored interventions and improved outcomes.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Participated in ongoing professional development activities, enhancing knowledge base related to best practices in domestic violence prevention and response efforts.
- Promoted cultural sensitivity within the organization by incorporating diverse perspectives into programming design and implementation efforts.
- Strengthened relationships with local law enforcement agencies, ensuring effective collaboration in responding to domestic violence incidents.
- Maintained detailed case records, contributing to efficient communication among team members and effective coordination of client care.
- Empowered clients through advocacy efforts, ensuring their voices were heard by medical professionals, law enforcement personnel, and social service providers.
- Increased awareness of domestic violence issues by conducting community outreach and educational presentations.
- Facilitated support groups for survivors, fostering a safe environment for sharing experiences and healing strategies.
- Implemented trauma-informed practices across all aspects of service delivery, promoting healing and resilience among survivors of domestic violence.
- Assisted clients in obtaining protective orders by guiding them through the legal process and accompanying them to court hearings.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Blended Case Manager
The Guidance Center
06.2022 - 12.2022
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Assessed client needs and provided appropriate referrals to community resources, ensuring access to necessary services.
- Maintained compliance with state regulations by staying updated on policy changes and adjusting practices as needed.
- Reduced barriers to care by advocating for clients' rights and needs within the mental health system.
- Collaborated with psychiatric providers to facilitate medication management for clients, maximizing their adherence and overall wellbeing.
- Supported colleagues through active participation in staff meetings, sharing insights from cases and offering constructive feedback when appropriate.
- Promoted client self-sufficiency by teaching life skills and goal-setting strategies, empowering individuals to make positive changes in their lives.
- Increased client satisfaction by providing timely and compassionate support during crisis situations.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Managed caseload efficiently while prioritizing the most urgent cases for immediate attention.
DV Shelter Victims Advocate
Connecting Community in Action
02.2022 - 05.2022
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Fostered collaborative team environment, leading to more effective case strategy development and execution.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Education
Bachelor of Science - Criminal Justice concentration in Homeland Security, Social Work
California University of Pennsylvania
California, PASkills
- Case documentation
- Clinical assessment
- Family support
- Care coordination
- Service planning
- Clinical documentation
- Care planning
- Treatment management
- Medication reviews
- Medical chart documentation
- Referral management
- In-home care plans
Custom
Intern, McKean County District Attorney Office, Stephanie L. Vettenburg-Shaffer, Summer 2020
Custom
Immediately
Timeline
Intensive Care Case Manager
Lutheran Services Carolinas
10.2024 - 02.2025
Victim Advocate Lead
Engaging Mind Services
09.2023 - 06.2024
Domestic Violence Advocate
YWCA Bradford
01.2023 - 07.2023
Blended Case Manager
The Guidance Center
06.2022 - 12.2022
DV Shelter Victims Advocate
Connecting Community in Action
02.2022 - 05.2022
Front Desk Attendant
White Pine Lodge
07.2021 - 08.2023
Bachelor of Science - Criminal Justice concentration in Homeland Security, Social Work
California University of Pennsylvania
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