Makayla Horton
Pacolet
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Experienced in human connection and understanding how to manage people while maintaining company standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Gaffney
10.2023 - Current
- Prepared and served a variety of beverages and food items to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Engaged with customers to provide excellent service and address inquiries.
- Dedicated Starbucks Barista with expertise in creating a welcoming customer experience and fostering community connections.
- Adept at quickly adapting to changing company policies and procedures, ensuring seamless implementation in a fast-paced environment.
- Strong communication skills enable effective dissemination of information regarding menu updates and service protocols.
- Recognized for resilience and a positive attitude, consistently delivering exceptional service while maintaining high standards.
- Passionate about teamwork and enhancing customer satisfaction.
- Assisted in training new baristas on beverage preparation techniques.
- Implemented company policies while maintaining a friendly atmosphere for customers.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
Operations Manager
Carolina Poodle Rescue
Gaffney
11.2018 - Current
- Managed daily operations to ensure effective animal care and rescue services.
- Oversaw staff scheduling to maintain adequate coverage and support for rescue activities.
- Coordinated volunteer training programs to enhance engagement and operational efficiency.
- Implemented inventory management systems for supplies and resources related to animal care.
- Collaborated with veterinary partners to coordinate medical care for rescued animals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed and implemented scheduling strategies to optimize staff coverage and ensure seamless operations across all shifts.
- Cultivated strong relationships with employees, actively maintaining a positive work culture that promotes job satisfaction and engagement.
- Assumed animal caregiver duties as needed, demonstrating commitment to hands-on support in animal care and welfare.
- Conducted regular checks of all operational stations during shifts and at the end of each day to ensure compliance with protocols and operational efficiency.
- Provided corrective feedback to employees to enhance performance and compliance with organizational standards.
- Managed inventory to ensure adequate supplies and resources for daily operations.
- Oversaw recruitment and hiring processes, selecting qualified candidates to strengthen the team.
- Encouraged teamwork and collaboration among staff, maintaining focus on shared goals and mission-driven outcomes.
Education
Gaffney High School
Gaffney, SCSkills
- Beverage preparation
- Food safety compliance
- Customer engagement
- Menu knowledge
- Staff recruitment
- Inventory management
- Conflict resolution
- Time management
- Positive work culture
- Active listener
- Team player
- Clear communication
- Problem-solving
Certification
- Bartending License issued by ABC Bartending in 2025
Timeline
Barista
Starbucks
10.2023 - Current
Operations Manager
Carolina Poodle Rescue
11.2018 - Current
Gaffney High School