Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makayla Huffman

Summerville

Summary

Looking to transition from a system specialist support environment into new field, leveraging strong analytical and problem-solving skills. Developed expertise in troubleshooting, system optimization, and user support in fast-paced setting. Seeking to apply these transferrable skills in fresh professional challenge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Servicing System Specialist II (Remote)

Mariner Finance
01.2023 - Current
  • Managed routine tasks, such as creating new hire profiles, coding accounts for legal, following up on tickets.
  • Handled escalated calls efficiently, finding satisfactory resolutions that aligned with the company policy.
  • Improved resolution time with effective problem-solving for internal branch complaints.
  • Maintained up-to-date knowledge of policy and service changes.

Server

Safe Harbor Peninsula Yacht Club
09.2022 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Account Representative

Carolina Finance
09.2021 - 04.2022
  • Received and processed client payments, and updated accounts.
  • Reviewed accounts for delinquencies and other ongoing issues.
  • Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
  • Making outbound calls to customers for scheduling a payment.

Education

Associate of Arts -

Mitchell Community College
Statesville, NC
05-2022

Skills

  • Effective time management
  • Proficient in computer applications
  • Analytical problem solving
  • Application troubleshooting expertise

Certification

Studying for CompTIA A+ 220-1101 & 220-1102

Timeline

Servicing System Specialist II (Remote)

Mariner Finance
01.2023 - Current

Server

Safe Harbor Peninsula Yacht Club
09.2022 - 10.2022

Account Representative

Carolina Finance
09.2021 - 04.2022

Associate of Arts -

Mitchell Community College

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Makayla Huffman