Makayla Humbert
Simpsonville,Sc
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in quality assurance and active listening. Enhanced customer satisfaction through effective issue resolution and implemented feedback for team growth. Adept at payment processing and fostering strong customer relationships, driving revenue and creating inviting environments.
Overview
1
1
year of professional experience
Work History
Customer Rep
Alorica
11.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Billing, Payments , and Claims
Sales Floor Rep
Walmart
07.2024 - 10.2024
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Increased sales revenue by building and maintaining strong relationships with customers.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment for customers.
Education
Diploma -
Greenville Senior High Academy
Greenville, SC05.2024
Skills
- Quality assurance
- Payment processing
- Customer service excellence
- Typing speed
- Shipping and receiving
- Inbound call answering
- Call handling
- Organization and recordkeeping
- Active listening
- Order processing
- Customer service
Timeline
Customer Rep
Alorica
11.2024 - Current
Sales Floor Rep
Walmart
07.2024 - 10.2024
Diploma -
Greenville Senior High Academy
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