MAKENZIE HAWES
Spartanburg
Summary
Dedicated healthcare professional with experience as both a Patient Access Representative and Medical Assistant. Goal oriented with strong dedication to patient care.
Overview
7
7
years of professional experience
Work History
Medical Assistant
United Physician Group
Spartanburg, SC
05.2024 - Current
- Room patients and obtain vital signs, including blood pressure, pulse, temperature, respiratory rate, height, weight, and pain scores.
- Assist providers with pain management evaluations and follow-up visits.
- Support physicians during in-office procedures
- Coordinate care with pharmacies, imaging centers, specialists, and insurance providers.
- Assist with compliance related to controlled substance monitoring, including urine drug screens and medication agreements.
- Provide compassionate support to patients dealing with acute and chronic pain conditions.
Patient Services Representative
Prisma Health
08.2023 - 04.2024
- Register patients accurately and efficiently for appointments, procedures, and hospital services.
- Verify patient demographics, insurance coverage, and eligibility information.
- Explain registration requirements, consent forms, and patient rights and responsibilities.
- Protect patient privacy and maintain confidentiality in compliance with HIPAA regulations.
- Deliver excellent customer service while creating a positive patient experience.
Patient Counselor/ Team Lead
Regional Medical Center
02.2022 - 08.2023
- Greet and register patients presenting to the Emergency Department in a professional and compassionate manner.
- Ensure timely registration of patients while supporting efficient patient flow in a fast-paced emergency care environment.
- Obtain required consent forms, treatment authorizations, and patient signatures.
- Coordinate with nursing staff, physicians, and ancillary departments to facilitate patient admissions, transfers, and discharges.
- Respond to patient and family inquiries regarding registration, billing, and insurance matters.
- Assist with patient check-in and discharge processes as needed.
Medial Office Assistant/Lead Patient Access Representative
Regional Medical Center
08.2020 - 02.2022
- Patient scheduling, registration, insurance verification, prior authorizations, and front-office operations.
- Managing multi-line phone systems, maintaining accurate patient demographics, collecting and posting payments, and performing end-of-day reconciliation.
- Cross-trained to provide coverage across multiple practice settings.
- Assisting with check-in/check-out processes, obtaining vital signs, documenting medications, and processing prescription refill requests
- Facilitated communication between healthcare providers and patients to ensure clarity in care instructions.
Certified Nursing Assistant
White Oak
12.2019 - 08.2020
- Assist patients with activities of daily living (ADLs), including bathing, dressing, grooming, and personal hygiene.
- Take and record vital signs, including blood pressure, pulse, temperature, respirations, and oxygen saturation.
- Monitor and report changes in patients' physical, emotional, or mental conditions to nursing staff.
- Maintain a clean, safe, and comfortable patient environment.
- Assist with admission, transfer, and discharge procedures.
- Collaborate with nurses, physicians, therapists, and other healthcare team members to provide quality patient care.
Education
Certified Clinical Medical Assistant -
NHA
09-2025
Certified Medical Administrative Assistant - undefined
NHA
Certified Nursing Assistant -
Caring Hands
High School -
Dorman High School
Roebuck, SCSkills
- Patient Registration and Intake
- Insurance Verification and Eligibility
- Customer Service
- Electronic Health Records (EHR/EMR)
- Patient Care and Clinical Support
- Patient Assessment and Documentation
Timeline
Medical Assistant
United Physician Group
05.2024 - Current
Patient Services Representative
Prisma Health
08.2023 - 04.2024
Patient Counselor/ Team Lead
Regional Medical Center
02.2022 - 08.2023
Medial Office Assistant/Lead Patient Access Representative
Regional Medical Center
08.2020 - 02.2022
Certified Nursing Assistant
White Oak
12.2019 - 08.2020
Certified Medical Administrative Assistant - undefined
NHA
Certified Clinical Medical Assistant -
NHA
Certified Nursing Assistant -
Caring Hands
High School -
Dorman High School