Makenzie Scott
Ridgeland
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
Work History
Receptionist
Stokes Toyota of Beaufort
Beaufort
04.2025 - Current
- Greeted and assisted customers with inquiries and service needs.
- Managed incoming calls and directed them to appropriate departments.
- Coordinated appointments for service and sales departments efficiently.
- Provided information on vehicle specifications and dealership services.
- Provided excellent customer service at all times while interacting with both internal and external customers.
CNA
Christian Care Communities
Bowling Green
04.2024 - Current
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented activities and recorded information in EMR system.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Desk Clerk
University Of Kentucky College Of Engineering
Lexington
07.2022 - 12.2023
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Maintained important files and delivering updates on students within the dorm building and their needs.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
Ride Operator
Beech Bend Park
Bowling Green
05.2020 - 08.2023
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Communicated with manager to discuss ride maintenance or repair issues.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
Education
High School Diploma -
Warren East High School
Bowling Green, KY05-2022
Bachelor of Science - Mining Engineering
University of Kentucky
Lexington, KYBachelor of Science - Project Management
Colorado Technical University
Colorado Springs, CO11-2026
Skills
- Spreadsheet tracking
- Problem-solving skills
- File Management
- Equipment Troubleshooting
Timeline
Receptionist
Stokes Toyota of Beaufort
04.2025 - Current
CNA
Christian Care Communities
04.2024 - Current
Desk Clerk
University Of Kentucky College Of Engineering
07.2022 - 12.2023
Ride Operator
Beech Bend Park
05.2020 - 08.2023
High School Diploma -
Warren East High School
Bachelor of Science - Mining Engineering
University of Kentucky
Bachelor of Science - Project Management
Colorado Technical University