Makia Hyman
Taylors
Summary
Compassionate and dependable professional with extensive experience supporting individuals with disabilities, delivering personalized care, and fostering independence in residential and community settings. Strong background in documentation, safety compliance, and person-centered support ensures the highest standards of care. Recognized for patience, empathy, and professionalism in fast-paced environments while effectively communicating and assisting with daily living activities. Committed to maintaining a positive and respectful atmosphere for all individuals served, enhancing quality of life through dedicated support.
Overview
13
13
years of professional experience
Work History
Complaint Evaluation Associate I
Insulet
Remote
03.2025 - 01.2026
- Reviewed and documented customer complaints with accuracy and attention to detail.
- Collaborated with cross-functional teams to gather information and ensure compliance.
- Communicated important findings and coaching opportunities to leadership.
Senior Product Support Representative
Insulet
Remote
11.2021 - 03.2025
- Delivered high-quality support to customers using medical devices.
- Documented case details thoroughly and professionally.
- Identified training needs and supported team development.
Team Leader
Concentrix
Greenville, SC
07.2020 - 11.2021
- Supervised 10+ agents, ensuring quality, professionalism, and adherence to procedures.
- Led training, coaching, and performance improvement initiatives.
- Communicated updates, safety expectations, and policy changes clearly and consistently.
Case Reviewer
Concentrix
Greenville, SC
12.2019 - 07.2020
- Reviewed case documentation for accuracy and compliance.
- Conducted outreach to gather missing information and ensure complete resolution.
Product Support Specialist
Concentrix
Greenville, SC
08.2019 - 12.2019
- Resolved customer concerns with empathy and professionalism.
- Maintained accurate documentation and met quality standards.
Direct Support Staff
Newberry County Disability and Special Needs Board
Newberry, SC
01.2016 - 01.2019
- Assisted individuals with intellectual and developmental disabilities with daily living skills, grooming, meals, and personal care.
- Administered medications and followed all safety and infection-control procedures.
- Supported individuals during community outings, activities, and skill-building opportunities.
- Documented daily notes, progress updates, and care activities in accordance with agency standards.
- Promoted independence, dignity, and meaningful engagement in all interactions.
Certified Nursing Assistant
Rolling Green Village
Greenville, SC
10.2017 - 06.2018
- Assisted residents with bathing, eating, mobility, and daily living tasks.
- Followed care plans, safety procedures, and infection-control guidelines.
Front Desk Associate
Towne Place Suites
Greenville, SC
06.2015 - 01.2016
- Provided customer service and supported daily hotel operations.
Customer Service Representative
Concentrix
Greenville, SC
10.2014 - 05.2015
- Assisted members with insurance inquiries and documented interactions.
Direct Support Staff
Greenville County Disability and Special Needs Board
Greenville, SC
07.2014 - 10.2014
- Supported individuals with disabilities in daily routines, personal care, and transportation needs.
- Encouraged independence through structured activities and skill-building tasks.
- Maintained accurate documentation and communicated important updates to supervisors.
Direct Support Staff
The Charles Lea Center
Spartanburg, SC
11.2013 - 07.2014
- Assisted individuals with disabilities in daily living tasks, mobility, and community participation.
- Ensured a safe, supportive environment by following agency policies and behavior support plans.
- Provided transportation and companionship to promote social engagement.
Sales Consultant
Nissan of Greer
Greer, SC
05.2013 - 08.2013
- Guided customers through the vehicle purchasing process and maintained strong communication.
Education
Associate of Business Administration -
Piedmont Technical College
01.2022
High School Diploma - undefined
Spartanburg High School
Spartanburg, SC01.2009
Skills
- Daily Living Support
- Personal Care & Grooming
- Medication Administration
- Documentation (including Therap-style note taking)
- Safety & Infection Control
- Community Integration
- Behavior Support
- Communication
- Team Collaboration
- Crisis Prevention Awareness
- Time Management
- Microsoft Office
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Complaint Evaluation Associate I
Insulet
03.2025 - 01.2026
Senior Product Support Representative
Insulet
11.2021 - 03.2025
Team Leader
Concentrix
07.2020 - 11.2021
Case Reviewer
Concentrix
12.2019 - 07.2020
Product Support Specialist
Concentrix
08.2019 - 12.2019
Certified Nursing Assistant
Rolling Green Village
10.2017 - 06.2018
Direct Support Staff
Newberry County Disability and Special Needs Board
01.2016 - 01.2019
Front Desk Associate
Towne Place Suites
06.2015 - 01.2016
Customer Service Representative
Concentrix
10.2014 - 05.2015
Direct Support Staff
Greenville County Disability and Special Needs Board
07.2014 - 10.2014
Direct Support Staff
The Charles Lea Center
11.2013 - 07.2014
Sales Consultant
Nissan of Greer
05.2013 - 08.2013
High School Diploma - undefined
Spartanburg High School
Associate of Business Administration -
Piedmont Technical College