Makinzy Ketchum
Fort Mill,SC
Summary
Dynamic professional with a diverse background in both concierge services at a retirement living community and clerical roles. Adept at providing exceptional customer service, organizing activities, and ensuring resident satisfaction. Skilled in administrative tasks, including data entry, scheduling, and maintaining records with meticulous attention to detail. Proven ability to multitask, prioritize, and collaborate effectively in fast-paced environments. Strong communication, problem-solving, and interpersonal skills. Committed to delivering excellence in both concierge and clerical duties to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Concierge
Highpoint at Fort Mill
12.2023 - Current
- Provided personalized assistance and support to residents, including arranging transportation and addressing inquiries
- Served as a central point of contact for residents, families, and visitors, offering guidance, information, and assistance as needed
- Maintain a welcoming and hospitable environment, ensuring residents feel valued, respected, and supported
- Collaborated with staff members to address resident concerns, resolve issues, and ensure seamless operations within the community
- Upheld the highest standards of professionalism, confidentiality, and integrity in all interactions and responsibilities.
Rescue Attendant
Human Society of York County
09.2023 - 11.2023
- Provided compassionate care and attention to animals in need, including feeding, grooming, and exercise routines, ensuring their physical and emotional well-being
- Implemented enrichment activities to promote socialization for animals awaiting adoption
- Contributed to the cleanliness and upkeep of the facility, including animal living areas, adoption rooms, and outdoor spaces, to create a welcoming environment for visitors and animals alike.
Cashier
Harris Teeter
02.2023 - 05.2023
- Efficiently processed customer transactions, including scanning items, handling payments, and providing receipts in a timely manor
- Demonstrated excellent customer service by greeting customers, answering inquiries, and resolving concerns in a friendly and professional manner, enhancing overall shopping experiences.
Clerical
J&B Logistic Enterprises
06.2022 - 09.2022
- Managed administrative tasks, including data entry, document preparation, and file organization, to support daily operations and ensure efficiency in workflow
- Responded to phone calls, emails, and inquiries from clients, vendors, and internal staff, providing courteous and timely assistance and redirecting communication as needed.
Guest Advocate
Target
11.2019 - 04.2020
- Greeted and welcomed guests upon arrival, providing assistance, answering questions, and directing them to desired products and departments to enhance their shopping experience
- Processed guest transactions efficiently and accurately at checkout lanes, handling cash, credit/debit cards, and mobile payments
- Engaged with guests to promote Target Circle loyalty program membership, explaining benefits and incentives and assisting with sign-up to drive customer engagement and loyalty.
Associate
Dell'osso Family Farms
09.2018 - 10.2018
- Welcomed visitors to the pumpkin patch, providing friendly assistance, directions, and information about attractions, activities, and available products
- Supervised various activities, including gem mining, pumpkin painting, bike racing, and seasonal events, ensuring a safe and enjoyable experience for guests of all ages
- Maintained cleanliness and organization of the pumpkin patch
- Provided assistance with teardown of seasonal decorations. Worked here in 2018 and again the same months in 2019.
Associate
Big Lots
01.2018 - 05.2018
- Processed customer transactions accurately and efficiently at the cash register, handling cash, credit/debit cards, and store loyalty cards, while adhering to company policies and procedures
- Restocked merchandise on shelves and displays, ensuring products were neatly organized, correctly priced, and easily accessible to customers, contributing to a pleasant shopping environment
- Maintained cleanliness and orderliness of the store, including sweeping floors, dusting shelves, and organizing displays, to uphold Big Lots' standards of cleanliness and presentation.
Education
Highschool Diploma -
Merrill F. West Highschool
Tracy, CA05.2017
Skills
- Prioritizing work
- Data entry
- Problem solving
- Customer service
- Communication
- Time management
- Organization
- Verbal and written communication
- Teamwork
- Typing
- Filing
- Attention to detail
- Resident services
- Collaboration
References
- Laura Mientus / lamnjams@carolina.rr.com / (704)517-6123
- Leslie Pombo / pomboleslie@gmail.com / (209)810-8001
- Carrie Medeiros / Princessvesspa87@gmail.com / (209)740-0576
Timeline
Concierge
Highpoint at Fort Mill
12.2023 - Current
Rescue Attendant
Human Society of York County
09.2023 - 11.2023
Cashier
Harris Teeter
02.2023 - 05.2023
Clerical
J&B Logistic Enterprises
06.2022 - 09.2022
Guest Advocate
Target
11.2019 - 04.2020
Associate
Dell'osso Family Farms
09.2018 - 10.2018
Associate
Big Lots
01.2018 - 05.2018
Highschool Diploma -
Merrill F. West Highschool
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