Malachai Arzu
Columbia
Summary
I offer a calm, friendly and empathetic personality with a contagious smile and laugh. I have demonstrated the ability to remain calm and assist customers in high stress situations. I pride myself on my reliability, flexibility, self/company morals and honesty; as-well as my social skills. I am seeking a position where I will be able to continue using my outgoing, responsible, optimistic, professional and accommodating personality to assist, ensure safety and provide impeccable customer service.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Spirit Airlines
12.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Answered passenger questions and provided solutions to issues arising during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Advised passengers of flight regulations to maximize safety and security.
Pro-CSA
Lowes Home Improvement Stores
09.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Certified Tech
Staples, The Office Supply Superstore
02.2020 - 10.2020
- Connected cables, tubes and wiring according to specifications.
- Engaged with customers daily regarding purchases, troubleshooting issues and warranties.
- Performed adjustments, calibrations and inspections for products.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Drafted preventive maintenance schedule to support equipment longevity.
- Maintained compliance with regulatory standards and safety requirements.
- Used hand and power tools to align and assemble component parts.
- Addressed routine equipment maintenance according to established schedule.
Sales Associate
Plato's Closet
06.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged with customers to build rapport and loyalty.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Spring Valley High School
Columbia, SC06.2019
Skills
- Relationship Management
- Emergency Situations Management
- Sales Expertise
- Check Luggage
- Passenger Care
- Crew Coordination
- Safety Procedures
Timeline
Flight Attendant
Spirit Airlines
12.2022 - Current
Pro-CSA
Lowes Home Improvement Stores
09.2021 - 12.2021
Sales Associate
Plato's Closet
06.2020 - 08.2020
Certified Tech
Staples, The Office Supply Superstore
02.2020 - 10.2020
High School Diploma -
Spring Valley High School
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