Malachi Jones
North Charleston
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Zaxby's Chicken Fingers & Buffalo Wings. Proven ability to enhance customer satisfaction through effective communication and active listening. Skilled in point-of-sale operations and safety compliance, consistently ensuring accurate transactions and a clean environment. Strong team collaborator dedicated to excellence.
Overview
5
5
years of professional experience
Work History
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
Charleston
01.2021 - Current
- Answered phone calls to assist customers with questions and orders.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Offered customers carry-out service at completion of transaction.
- Ensured compliance with all safety regulations within the store environment.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
Warehouse Package Handler
Fed Ex Ground
Charleston
12.2024 - 12.2024
- Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
- Assisted in inventory management and stock replenishment activities.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Followed safety protocols when handling hazardous materials such as chemicals or inflammable liquids.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Assisted in loading delivery trucks with prepared packages.
Cashier
Taco Bell
Charleston
06.2020 - 11.2020
- Adhered to social distancing protocols and wore mask or face shield.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Charleston Charter School For Math & Science
Charleston, SC06-2022
Digital Media
South Carolina State University
Orangeburg, SCSkills
- Customer service
- Communication skills
- Professionalism
- Point-of-sale operation
- Inventory management
- Sales processing
- Safety compliance
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Organization skills
- Active listening
- Team collaboration
- Health and safety compliance
Affiliations
- Writes Mock up scripts
- Views behind the scenes of movies & films
Timeline
Warehouse Package Handler
Fed Ex Ground
12.2024 - 12.2024
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
01.2021 - Current
Cashier
Taco Bell
06.2020 - 11.2020
High School Diploma -
Charleston Charter School For Math & Science
Digital Media
South Carolina State University
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