Malesha Burroughs
Georgetown
Summary
Dedicated employee known for punctuality, seeking employment opportunities where commitment to providing excellent customer service and maintaining a positive attitude can make a difference. Flexible and hardworking individual eager to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
07.2023 - 12.2023
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Pharmacy Technician
Walgreen's Pharmacy
11.2022 - 06.2023
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Line Cook
DeBordieu Country Club
06.2022 - 09.2022
- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment.
- Managed multiple tasks simultaneously without compromising product quality or service times.
- Adapted well under pressure in high volume environments while maintaining focus on quality execution.
- Stocked and maintained prep stations to reduce wait times and shortages.
Assembly Line Operator
Metro Industrial Staffing
09.2021 - 02.2022
- Completed accurate assembly work by positioning and aligning components.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Followed work orders to correctly assemble building components.
- Cleared line area of debris to present clean work area for next shift.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Recognized defective material and reported issues to management.
Pharmacy Technician
Walmart
04.2020 - 09.2021
- Administered medications as per pharmacist orders.
- Processed prescriptions, checking against known patient allergies.
- Ordered medicines daily to comply with demands and needs.
- Prepared and submitted claims to insurance companies for payment.
- Delivered quality care to customers through close collaboration with pharmacist.
- Restocked shelves and prepared expired drugs for return.
- Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Cashier
Walmart
04.2019 - 04.2020
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed customer payments quickly and returned exact change and receipts.
Technical Support Specialist
Conduent
09.2018 - 11.2018
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Documented and updated case notes for each customer and work order.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
Activities Assistant
Prince George Healthcare Center
10.2016 - 09.2017
- Maintained adequate supplies to meet activities needs.
- Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Promoted monthly events and activities to increase participation and revenue.
- Coordinated musical guests, movies and other types of resident entertainment.
Crew
Bojangles
06.2016 - 10.2016
- Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Completed all closing duties.
- Processed customers' payments and provided receipts.
Education
High School Diploma -
Georgetown High School
Georgetown, SCCertification - Medical Administrative Assistant
Professional Medical Training Center
Conway, SCSkills
- Point of sale systems proficiency
- Pharmacy operations
- MS Office
- Organization
- Communications
- Customer service
- Time management
- Problem-solving skills
- Team Collaboration
Timeline
Pharmacy Technician
CVS Pharmacy
07.2023 - 12.2023
Pharmacy Technician
Walgreen's Pharmacy
11.2022 - 06.2023
Line Cook
DeBordieu Country Club
06.2022 - 09.2022
Assembly Line Operator
Metro Industrial Staffing
09.2021 - 02.2022
Pharmacy Technician
Walmart
04.2020 - 09.2021
Cashier
Walmart
04.2019 - 04.2020
Technical Support Specialist
Conduent
09.2018 - 11.2018
Activities Assistant
Prince George Healthcare Center
10.2016 - 09.2017
Crew
Bojangles
06.2016 - 10.2016
Certification - Medical Administrative Assistant
Professional Medical Training Center
High School Diploma -
Georgetown High School
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