Summary
Overview
Work History
Education
Skills
Presidents Club Award for Outstanding Member Referrals in 2024
Timeline
Generic

Malia Graham

Columbia,SC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Financial Customer Service Representative

South Carolina Federal Credit Union
09.2022 - Current
  • Promptly responded to inquiries and requests from prospective members.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Completed The Team Member Advantage course. (TMA)
  • Currently on year 2 of the HPE program.
  • Has been the vault designee for one year.
  • Was apart of DEFCON team to assist contact center during conversion.

Teller

State Credit Union
05.2021 - 09.2022
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and verified suspicious activity on customer accounts.

Coach in Training

Chic-Fil-A
09.2017 - 2020
  • Developed relationships with team members to provide ongoing support and encouragement.
  • Helped develop a plan to efficiently utilize our team of 10 to our advantage in drive-thru.
  • Assist in training new team members on front of line job duties, such as taking orders and bagging.

Education

Associate of Arts -

Midlands Technical College
West Columbia, SC
2020

Skills

  • Computer skills
  • Documentation
  • Negotiation
  • Organization
  • Understanding customer needs
  • Task prioritization
  • Attention to detail
  • Teamwork skills
  • Product knowledge

Presidents Club Award for Outstanding Member Referrals in 2024

This award was for my closed recommendations for the year of 2024. I fought hard till the end to accomplish this goal of mine ever since being apart of South Carolina Federal Credit Union. I am passionate about our members, new and loyal and here to guide them through their financial journey. This award was to honor that drive and passion. 

Timeline

Financial Customer Service Representative

South Carolina Federal Credit Union
09.2022 - Current

Teller

State Credit Union
05.2021 - 09.2022

Coach in Training

Chic-Fil-A
09.2017 - 2020

Associate of Arts -

Midlands Technical College

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Malia Graham