Malinda Allison
Spartanburg
Summary
Dedicated Certified Pharmacy Technician with a focus on workflow optimization, attention to detail, and customer service. Proven ability to enhance patient care and streamline processes for improved efficiency. With over 12 years experience in pharmacy operations, I have a strong foundation in pharmaceutical practices and patient care. I am skilled in prescription processing, inventory control, organization with a focus on accuracy and compliance within pharmacy standards. I am self-motivated and knowledgeable about the pharmacy and successful in building relationships within the team to encourage professional and personal growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Ingles Pharmacy
Spartanburg, SC
08.2018 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared Comprehensive Medication Reviews (CMRs) for Pharmacists to complete with patients.
- Completed/billed out CMRs after Pharmacists completed with patients.
- Contacted patients for refilling on maintenance medication(s) when due/past due. Referred counseling questions/concerns to RPH.
Certified Pharmacy Technician
CVS Pharmacy
Moore, SC
07.2017 - 08.2018
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
K-Mart Pharmacy
Morganton, NC
11.2015 - 07.2016
- Set up and modified patient profiles to include current medications and insurance details.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Reviewed and verified customer information and insurance provider information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Managed opening and closing duties for pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Certified Pharmacy Technician
Ingles Pharmacy
Spartanburg, SC
07.2014 - 10.2015
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Reviewed and verified customer information and insurance provider information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Certified Pharmacy Technician
CVS Pharmacy
Moore, SC
06.2010 - 07.2014
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Reviewed and verified customer information and insurance provider information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
High School Diploma -
James F. Byrnes Highschool
Duncan, SCSkills
- Prioritization and organization
- Time management
- Empathy and patience
- Workflow optimization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Ingles Pharmacy
08.2018 - Current
Certified Pharmacy Technician
CVS Pharmacy
07.2017 - 08.2018
Certified Pharmacy Technician
K-Mart Pharmacy
11.2015 - 07.2016
Certified Pharmacy Technician
Ingles Pharmacy
07.2014 - 10.2015
Certified Pharmacy Technician
CVS Pharmacy
06.2010 - 07.2014
High School Diploma -
James F. Byrnes Highschool