Malinda Brewer
Blythewood
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Sonic Drive-In. Proven ability to thrive in high-pressure environments while maintaining safety standards and fostering team collaboration. Adept at multitasking and problem-solving, ensuring positive experiences for guests and efficient operations.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Sonic Drive-In
4436 Hard Scrabble Rd, Columbia, SC 29229
10.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals.
Front of House Assistant
Doko Smoke BBQ
408 Main St, Blythewood, SC 29016
01.2022 - 02.2023
- Contributed to a positive work atmosphere by fostering strong relationships with coworkers and management.
- Conducted routine inventory counts, maintaining accurate stock levels for optimal replenishment.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Ensured compliance with safety regulations and sanitation guidelines, promoting a safe dining experience for all guests.
- Cleaned and organized kitchen, dining and service areas.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
Dog Grooming Assistant
Muddy Paws Grooming Salon
151 Summit Centre Drive, Columbia, SC
11.2021 - 01.2022
- Enhanced overall appearance of dogs by providing regular baths and brushing,
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Demonstrated excellent communication skills when discussing specific grooming needs with pet owners before each appointment.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
Education
Bachelor of Fine Arts - Art Education
University of South Carolina
Columbia, SC 2920805-2027
Blythewood High School
10901 Wilson Blvd, Blythewood, SC 2901605-2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Professional appearance
- Time management
- Clear communication
- Food safety knowledge
- Health and safety
- Conflict resolution
- Punctuality and reliability
Timeline
Front of House Employee
Sonic Drive-In
10.2022 - Current
Front of House Assistant
Doko Smoke BBQ
01.2022 - 02.2023
Dog Grooming Assistant
Muddy Paws Grooming Salon
11.2021 - 01.2022
Bachelor of Fine Arts - Art Education
University of South Carolina
Blythewood High School