Summary
Overview
Work History
Education
Skills
Timeline
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Malinda Brewer

Malinda Brewer

Blythewood

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Sonic Drive-In. Proven ability to thrive in high-pressure environments while maintaining safety standards and fostering team collaboration. Adept at multitasking and problem-solving, ensuring positive experiences for guests and efficient operations.

Overview

4
4
years of professional experience

Work History

Front of House Employee

Sonic Drive-In
10.2022 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
  • Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals.

Front of House Assistant

Doko Smoke BBQ
01.2022 - 02.2023
  • Contributed to a positive work atmosphere by fostering strong relationships with coworkers and management.
  • Conducted routine inventory counts, maintaining accurate stock levels for optimal replenishment.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Ensured compliance with safety regulations and sanitation guidelines, promoting a safe dining experience for all guests.
  • Cleaned and organized kitchen, dining and service areas.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.

Dog Grooming Assistant

Muddy Paws Grooming Salon
11.2021 - 01.2022
  • Enhanced overall appearance of dogs by providing regular baths and brushing,
  • Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
  • Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
  • Demonstrated excellent communication skills when discussing specific grooming needs with pet owners before each appointment.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.

Education

Bachelor of Fine Arts - Art Education

University of South Carolina
Columbia, SC 29208
05-2027

Blythewood High School
10901 Wilson Blvd, Blythewood, SC 29016
05-2023

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Multitasking and organization
  • Professional appearance
  • Time management
  • Clear communication
  • Food safety knowledge
  • Health and safety
  • Conflict resolution
  • Punctuality and reliability

Timeline

Front of House Employee

Sonic Drive-In
10.2022 - Current

Front of House Assistant

Doko Smoke BBQ
01.2022 - 02.2023

Dog Grooming Assistant

Muddy Paws Grooming Salon
11.2021 - 01.2022

Bachelor of Fine Arts - Art Education

University of South Carolina

Blythewood High School

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Malinda Brewer