Malinda Jackson
Myrtle Beach
Summary
Dynamic office manager with a proven track record at Western Sales Management, enhancing productivity through streamlined operations and effective multitasking. Skilled in customer service and organizational strategies, I developed onboarding processes and improved filing systems, fostering a collaborative environment and ensuring efficient workflow across departments.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Western Sales Management
Remote
01.2016 - Current
- Streamlined office operations to enhance productivity and efficiency across multiple departments.
- Managed scheduling and coordination of meetings, ensuring optimal use of time and resources.
- Implemented improved filing systems, resulting in quicker retrieval of documents and increased organization.
- Developed employee onboarding processes, enhancing integration and training for new hires.
- Conducted regular performance evaluations, mentoring staff to promote professional growth and development.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Receptionist
Trestle Management
Mesa, AZ
05.2006 - 01.2013
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating information flow and enhancing collaboration.
- Streamlined office procedures, improving response times for incoming inquiries and service requests.
- Trained new staff on reception protocols and customer service standards to ensure consistency.
- Implemented inventory management system for office supplies, reducing costs and minimizing shortages.
- Enhanced customer satisfaction by addressing inquiries promptly and professionally, fostering a welcoming environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed effective filing system for confidential documents, improving access and organization.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supervised daily front desk operations, ensuring seamless visitor experience and efficient workflow.
- Trained and mentored junior reception staff, enhancing team performance and service quality.
- Coordinated interdepartmental communication to ensure timely information dissemination and collaboration.
- Managed inventory of office supplies, reducing costs through strategic vendor negotiations and bulk purchasing.
Administrative Assistant
Zang Enterprise
Phoenix, AZ
02.2000 - 11.2005
- Streamlined office operations through efficient scheduling and calendar management.
- Coordinated communication between departments, enhancing workflow and collaboration.
- Maintained accurate records and documentation for internal processes and compliance.
- Developed training materials to onboard new staff, improving team integration.
- Managed office communications and correspondence to ensure timely information flow.
Education
BBA - Business And Managerial Economics
Southern New Hampshire University
Hooksett, NH12-2026
Associate of Science -
Howard University
Washington, District of Columbia, DC05-2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Effective multitasking
Accomplishments
- Oversaw program to reduce paper waste, resulting in $20.00 savings per year.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Associated Degree
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Certification
- CAP - Certified Administrative Professional
Timeline
Office Manager
Western Sales Management
01.2016 - Current
Receptionist
Trestle Management
05.2006 - 01.2013
Administrative Assistant
Zang Enterprise
02.2000 - 11.2005
BBA - Business And Managerial Economics
Southern New Hampshire University
Associate of Science -
Howard University