Friendly professional with strong understanding of hospitality and food and beverage industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.Motivated and energetic individual with several years of hands-on restaurant experience.
Open To Work
Hi, I’m
Mallory Gmelch
Server
Myrtle Beach
Summary
Overview
6
years of professional experience
2
years of post-secondary education
Work History
Rakkan RamenTruckee
Lead Server
03.2024 - 01.2026
Job overview
- Led team in delivering exceptional customer service during busy dining hours.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Provided exceptional service to high volume of daily customers.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
VacasaTruckee
Housekeeping Supervisor
05.2020 - 02.2024
Job overview
- Supervise daily housekeeping operations and ensure cleanliness standards are met.
- Train and mentor staff on effective cleaning techniques and safety protocols.
- Schedule team assignments to optimize workflow and coverage for properties.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supervised housekeeping staff to ensure cleanliness and organization throughout the facility.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Participated in ongoing educational opportunities to stay current on industry trends and best practices.
Education
Northern Essex Community CollegeHaverhill, MA
Associate of Science
01.2018 - 01.2020
University Overview
Skills
- Customer service
- Team leadership
- Standard operating procedures
- Conflict resolution
- Communication skills
- Workflow optimization
- Professionalism
- Safe food handling
- Willingness to learn
- ServSafe certification
- Responsible and trustworthy
Work Preference
Job Search Status
Open to workWork Type
Full TimeGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Lead Server
Rakkan Ramen
03.2024 - 01.2026
Housekeeping Supervisor
Vacasa
05.2020 - 02.2024
Northern Essex Community College
Associate of Science
01.2018 - 01.2020