Maloree Hughes
Sumter
Summary
Dynamic Patient Service Representative with extensive experience at Colonial Healthcare, excelling in insurance verification and appointment scheduling. Proven ability to enhance patient care through effective communication and multitasking. Skilled in EClinicalWorks and committed to maintaining HIPAA compliance while delivering exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Colonial Healthcare
Sumter
03.2023 - 05.2025
- Welcomed patients, vendors, and pharmaceutical representatives to the medical office.
- Scanned pertinent patient information into EMR, including authorizations and recent lab results.
- Answered patient inquiries and assisted with directions as needed.
- Utilized medical office software to schedule new and follow-up appointments efficiently.
- Verified patient insurance through online portals for accuracy.
- Responded to general office emails promptly to address inquiries.
- Collected co-pays and patient payments accurately to maintain financial records.
Infant and Toddler Teacher
Bethesda Learning Center
Sumter
05.2022 - 03.2023
- Assisted with classroom activities and lessons
- Monitored student progress
- Team building and clear communication with co workers and administration.
Customer Service Representative
McLane Company
Austell
05.2021 - 08.2021
- Obtain customer orders in a timely manner and meets deadlines while providing exceptional customer service
- Be the front line contact to customers, corporate contacts, and walk-in visitors
- Answer and assist incoming callers with product related issues, delivery questions, and concerns
- Process credit requests utilizing the Call Tracking System
- Process customer order guides, add-ons, late add-ons, deletions, redeliveries, customer pickups.
Patient Transporter
Piedmont Healthcare
Columbus
06.2020 - 11.2020
- Transport patients of all ages throughout the hospital in a timely and efficient manner.
- Maintains transport equipment in a clean safe and orderly manner.
Medical Assistant Intern
US Health Works
Columbus
04.2017 - 04.2017
Cashier/Customer Service
Publix Supermarkets Inc
Columbus
03.2014 - 04.2015
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally, per company policy.
Education
Online course in CCMA - Certified Clinical Medical Assistant
US career institute
12.2024
GED -
Chattahoochee Valley Community College
Phenix City, AL01.2013
Clinical medical assistant -
First step health agency
Columbus, GASkills
- Microsoft Outlook (2 years)
- HIPAA
- Computer skills
- Time management
- Patient care
- EClinicalWorks (2 years)
- Customer service
- Data entry proficiency
- Multitasking and organization
- Insurance verification
- Appointment scheduling
- Urgent care (2 years)
Certification
- Driver's License
- Certified Clinical Medical Assistant January 2025 to January 2027
Timeline
Patient Service Representative
Colonial Healthcare
03.2023 - 05.2025
Infant and Toddler Teacher
Bethesda Learning Center
05.2022 - 03.2023
Customer Service Representative
McLane Company
05.2021 - 08.2021
Patient Transporter
Piedmont Healthcare
06.2020 - 11.2020
Medical Assistant Intern
US Health Works
04.2017 - 04.2017
Cashier/Customer Service
Publix Supermarkets Inc
03.2014 - 04.2015
Online course in CCMA - Certified Clinical Medical Assistant
US career institute
GED -
Chattahoochee Valley Community College
Clinical medical assistant -
First step health agency