MANAN PATEL
Greenville
Summary
Dynamic IT Specialist with proven expertise at HealthPro Canada in managing cloud infrastructure on Microsoft Azure and optimizing SQL databases. Adept at troubleshooting and enhancing system performance, while delivering exceptional client communication and support. Skilled in endpoint management and cloud computing, ensuring robust IT solutions that drive operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist (IT Ops)
HealthPro Canada
Oakville
02.2024 - 12.2026
- Managed and maintained cloud infrastructure on Microsoft Azure, including resource provisioning, monitoring, and troubleshooting virtual machines, storage, and networking to ensure system uptime and reliability.
- Administered Microsoft Dynamics 365 environments, handling updates, system configurations, integrations, and performance tuning for seamless business operations.
- Implemented and maintained SQL databases, performing regular backups, tuning queries, optimizing database performance, and ensuring data integrity and availability.
- Ensured robust email security by configuring and managing security policies, anti-spam, and phishing protection across Microsoft Exchange and Office 365 environments.
- Oversaw IT asset management, including lifecycle management of hardware, software licenses, and compliance using automated tools, while supporting Windows Server and desktop environments with patching, updates, and configurations.
- Diagnosed and resolved hardware, software, network and peripheral issues on Macintosh systems.
Information Technology Service Agent
Hamilton Health Sciences
Hamilton
02.2022 - 11.2026
- Provided end user support for diverse products including PCs, MacBook, printers, laptops, mobile devices, and Workstations on Wheels, ensuring effective resolution of technical issues.
- Performing remote troubleshooting using diagnostic techniques and pertinent questions to resolve hardware and/or software issues.
- Managed helpdesk tickets promptly while documenting customer interactions for future reference.
- Resolved basic networking issues to ensure devices were properly connected and functional.
- Maintained technical documentation for software installations, hardware configurations, and troubleshooting procedures to enhance support efficiency.
- Used: ITIL, Citrix/VMWare Thin Client virtualization technologies, SCCM, Software Testing, client/server environments, and LAN/WAN networking, Imaging and Deployment.
Technical Support Analyst
Cogeco
Remote
04.2021 - 12.2021
- I have to provide first level technical support(Helpdesk) for all Cogeco products (e.g. Cable TV, Internet, Epico, VOIP, TiVo, etc.) and answer other types of inbound customer inquiries.
- Troubleshot and resolved technical issues with established diagnostic tools, enhancing customer satisfaction.
- Owned delivery of customized solutions and options in response to customer inquiries and issues.
- Maintained accurate data input using prescribed applications, ensuring reliable customer records.
- Used: Wireless networking, Server Management, Problem solving, TCP/IP stack configuration, Troubleshooting, Web-Based Application Management.
Education
Cloud Computing and DevOps Engineering - Remote, India
Intellipaat Institute
Remote, India08-2023
Associate of Science - Software Support
Mohawk College
Hamilton, ON01-2022
Skills
- Identity and access management
- Endpoint management
- Cloud computing
- Microsoft Dynamics 365
- Microsoft Azure
- Azure DevOps
- Intune
- Networking
- Troubleshooting
- Windows OS
- Software installation and setup
- macOS
- Jira
- ServiceNow
- ServiceDesk Plus
- Azure portal
- ITIL framework
- Microsoft SQL Server management
- Oracle database management
- Linux operating systems
- CentOS administration
- Unix systems management
- Windows operating systems
- iOS management
- Wi-Fi management
- Cloud infrastructure management
- Application processes optimization
- Query languages proficiency
- Problem solving skills
- Data analytics expertise
- Attention to detail in tasks
- Client communication skills
Projects
- Epic Software Rover iPhone Devices Search on Site, Implemented an IT Service Management (ITSM) small project to enhance the efficiency of rover device tracking within the Epic software ecosystem, Developed a custom search functionality within the ITSM platform to quickly locate rover devices across multiple sites, The project aimed to improve response times and minimize downtime by facilitating rapid access to rover devices when needed for maintenance or troubleshooting
- Notification Security Role in D365 CRM, Designed and implemented custom security roles in Microsoft Dynamics 365 CRM to manage and restrict access to critical notification systems, Configured role-based access control (RBAC) and email security protocols to safeguard sensitive communications within the CRM environment, Collaborated with cross-functional teams to automate monitoring and reporting of security-related events
- Automated Email Signature Integration on Azure with Outlook and D365, Developed and deployed an automated script tool on Azure for centralized email signature management, Integrated Azure Logic Apps to dynamically update email signatures based on user roles and departments, Automated configuration updates, minimizing manual effort and boosting operational efficiency
Open To Move
True and have green card
Certification
- JAMF PRO 100
- ENDPOINT ADMIN MD-102
- AZURE ADMIN AZ - 104
- IDENTITY AND ACCESS ADMIN SC - 300
Timeline
IT Specialist (IT Ops)
HealthPro Canada
02.2024 - 12.2026
Information Technology Service Agent
Hamilton Health Sciences
02.2022 - 11.2026
Technical Support Analyst
Cogeco
04.2021 - 12.2021
Cloud Computing and DevOps Engineering - Remote, India
Intellipaat Institute
Associate of Science - Software Support
Mohawk College