Mandy Evans

• Handled cash accurately and prepared deposits.
• Motivated, trained employees.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Oversaw inventory processes to maintain proper stock levels and minimize spoilage or waste.
• Managed financial aspects of the business, including forecasting, and cost control.
• Mentored staff members, a supportive work environment that enhanced employee performance.
• Analyzed customer feedback data to identify areas of improvement. Guest voice.
• Managed team schedule.
• Hiring, and onboarding process for new employees.
• Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
• I know M3 accounting software

Fosse system

Invoices

Front desk.

Handling money.

Making and taking in reservations in opera.

Took care of guest and guest complaints.customer service. Make things right.

I have covered shifts.

I have learned housekeeping, laundry, houseman, breakfast , and Night Auditor.

We are the face of the hotel the first person guest see when they come in, make them feel at home away from home.