Manjola Mehmeti
Myrtle Beach
Summary
With 17+ years of customer service experience in fast-paced environments, I have honed my ability to deliver exceptional service and lead high-performing teams. As a district manager for 9 years, I successfully improved operational efficiency and ensured regulatory compliance. Throughout my career, I have developed strong skills in leadership, team management, and organization. My expertise in managing multiple responsibilities, resolving complex challenges, and fostering a collaborative workplace culture consistently drives exceptional outcomes. Now, I seek to transition these abilities into a new field where I can continue to deliver impactful results by leading diverse teams, optimizing processes, and driving operational excellence.
Overview
17
17
years of professional experience
Work History
District Manager
Dekk One Management, LLC
12.2007 - 09.2024
- Successfully managed over 9 Dunkin locations, ensuring operational excellence, customer satisfaction, and profitability.
- Developed and implemented business strategies to meet sales targets, control expenses, and optimize profitability
- Recruited, trained, and mentored store managers and staff, fostering a culture of teamwork and high performance
- Conducted regular store audits to ensure adherence to corporate standards, policies, and compliance regulations
- Managed inventory, supply chain logistics, and vendor relationships to ensure product availability and cost control
- Delivered exceptional customer service and resolved escalated customer concerns, maintaining high satisfaction levels
Administrative Assistant
1501 Medical PC
05.2013 - 03.2015
- Scheduled and coordinated patient appointments, and follow-up visits using Epic software program
- Managed patient intake, including verifying insurance information, processing medical forms, and updating patient records
- Answered phone calls and assisted patients with inquiries, prescription refills, and appointment requests promptly
- Maintained medical records, ensuring all documentation was updated, confidential, and in compliance with HIPAA regulations
- Handled administrative tasks such as data entry, office supply management, and filing of medical reports and documentation
- Assisted in preparing patient charts and ensuring that all necessary documentation was complete before appointments
Education
Bachelor's Degree - Healthcare Administration
Devry University
Brooklyn, NY02.2024
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Operations management
- Staff development
- Multi-unit management
- Decision-making
Timeline
Administrative Assistant
1501 Medical PC
05.2013 - 03.2015
District Manager
Dekk One Management, LLC
12.2007 - 09.2024
Bachelor's Degree - Healthcare Administration
Devry University
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