Mara-Rose Helgenberger
Darlington,WI
Summary
Dedicated busser and cashier with a strong focus on customer service and attention to detail. Proven ability to enhance guest experiences and streamline operations through effective teamwork and time management.
Overview
5
5
years of professional experience
Work History
Busser
Takoyaki Sushi and Ramen Bar
Florence, SC
10.2025 - 02.2026
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted 3-4 servers by promptly refilling drinks and clearing tables, improving workflow efficiency.
- Collaborated with kitchen staff to ensure the timely delivery of food orders during peak hours.
- Trained new bussers on proper procedures and restaurant standards, fostering teamwork and consistency.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Cashier
Miyabi Japanese Steak House
Florence, SC
08.2021 - 10.2025
- Maintained clean and organized checkout areas to enhance shopping experience.
- Handled cash, credit, and electronic payments using POS systems.
- Collaborated with team members to ensure smooth store operations.
- Adapted quickly to new technologies and procedures during training sessions.
- Provided exceptional customer service to foster repeat business opportunities.
- Monitored inventory levels at checkout to alert management of shortages.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed up to 300 customers a day and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Darlington High School
South Carolina05.2025
Skills
- Safety awareness
- Professional appearance
- Working under pressure
- Positive attitude
- Customer service excellence
- Shift flexibility
Timeline
Busser
Takoyaki Sushi and Ramen Bar
10.2025 - 02.2026
Cashier
Miyabi Japanese Steak House
08.2021 - 10.2025
High School Diploma -
Darlington High School