Maranda Moss
Summerville
Summary
Professional with strong foundation in emergency communications and crisis management. Skilled in rapid decision-making, clear communication, and efficient problem-solving under pressure. Known for teamwork, adaptability, and consistently achieving results. Proficient in using advanced communication technologies and maintaining composure in high-stress situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emergency Communications Dispatcher
Medtrust Medical Transport
Charleston, SC
01.2025 - Current
- Managed emergency calls, efficiently prioritizing requests based on urgency and resource availability.
- Utilized advanced dispatch software to track vehicle locations and optimize response times.
- Developed protocols for crisis situations, enhancing operational efficiency and safety standards.
- Coordinated communication between medical teams, ensuring timely responses to critical incidents.
- Analyzed call trends to identify areas for process improvement and training needs within the team.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Handled high-stress situations calmly, providing clear instructions to callers during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Accounting Clerk
Fred Anderson Toyota of Charleston
Charleston, SC
03.2023 - 01.2025
- Performed daily bookkeeping tasks such as journal entries, deposits, checks.
- Managed accounts payable weekly check run.
- Reconciled credit cards and other corporate accounts.
- Recorded financial transactions into the general ledger system accurately and efficiently.
- Researched and resolved accounting discrepancies.
Home Health Aide
Humble Beginnings
North Charleston, SC
04.2021 - 03.2023
- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Prepared beds and changed linens, maximizing patient comfort.
- Assisted patients with bathing and grooming to encourage personal hygiene.
- Utilized excellent time management skills to ensure that all assigned duties were completed within the specified timeframe.
- Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations.
- Maintained accurate records of patient care, condition, progress, and concerns.
Emergency Medical Technician
First Priority Medical Transport
Cayce, SC
06.2013 - 02.2017
- Demonstrated ability to assess patient condition and determine appropriate course of action, while remaining calm under pressure.
- Ensured accurate documentation of all patient encounters according to established protocols.
- Treated patients in both emergency and non-emergency settings.
- Routinely monitored vital signs such as pulse rate, blood pressure and respiration rate.
- Provided emergency medical care to patients in a high-pressure environment, including administering medications, performing advanced airway management and providing cardiopulmonary resuscitation.
- Operated equipment such as backboards, stretchers, suction devices and oxygen delivery systems.
Emergency Room Technician
Trinity Hospital Of Augusta
Augusta, GA
10.2007 - 03.2013
- Demonstrated excellent communication skills while interacting with patients, families, nurses, doctors, and other healthcare professionals.
- Conducted EKGs for patients presenting with chest pain or other cardiovascular issues.
- Documented findings on patient care charts, notifying nurses of changes observed in patients' condition.
- Assisted physicians with patient exams and treatments, including wound cleaning and dressing changes.
- Prioritized tasks based on urgency so that those requiring immediate attention could be attended first.
- Prepared specimens for transport to outside laboratories for further testing if needed.
- Helped with safely transferring patients in and out of wheelchairs and adaptive equipment.
- Inventoried medical stock and placed orders to keep supplies ready.
Education
Diploma - EMT-P
Lenoir Community College
LenoirDiploma - Marketing
University of Phoenix
Phoenix, AZ04-2022
Associate of Arts (A.A.) - Medical Billing and Coding
University of Phoenix
Phoenix, AZ, US09-2021
Certification - EMT-I
Augusta Technical College
Augusta06-2000
Skills
- Attention to Detail
- Teamwork Abilities
- Mobility Assistance
- Vital Signs Monitoring
- Organizational Skills
- Patient Assessment
- Empathy and Compassion
- Medical Terminology
- Memory retention
- Typing speed
- Assertiveness
- Critical thinking
Certification
BLS/CPR
Timeline
Emergency Communications Dispatcher
Medtrust Medical Transport
01.2025 - Current
Accounting Clerk
Fred Anderson Toyota of Charleston
03.2023 - 01.2025
Home Health Aide
Humble Beginnings
04.2021 - 03.2023
Emergency Medical Technician
First Priority Medical Transport
06.2013 - 02.2017
Emergency Room Technician
Trinity Hospital Of Augusta
10.2007 - 03.2013
Diploma - EMT-P
Lenoir Community College
Diploma - Marketing
University of Phoenix
Associate of Arts (A.A.) - Medical Billing and Coding
University of Phoenix
Certification - EMT-I
Augusta Technical College