Marc Axcell
Grumpy Monk Carolina Forest
Myrtle Beach
9
years of professional experience
Results-driven operations leader with over 9 years in high-volume hospitality and customer-facing environments. Expertise in team recruitment, training, and development while managing daily operations, customer escalations, payroll, and compliance. Skilled in launching new operations, establishing processes, and fostering collaboration across departments to enhance performance and customer satisfaction.
Work History
GENERAL MANAGER
6 Months- Led the successful opening and launch of a 350+ seat brewery and restaurant, overseeing pre-opening operations, staffing, training, processes, vendor relationships, and operational readiness.
- Direct daily operations for a high-volume customer-facing organization while balancing employee needs, customer experience, service standards, quality, and business objectives.
- Manage scheduling, payroll, purchasing, inventory, labor costs, and profitability while prioritizing competing operational demands.
- Resolved escalated customer concerns and operational issues by actively listening to stakeholders, identifying root causes, and implementing effective solutions.
- Developed and implemented standard operating procedures (SOPs) enhancing consistency, safety, communication, and service quality across operations.
- Coordinate menus, beverage programs, pricing strategies, promotions, special events, and community initiatives to support customer engagement and business growth.
- Collaborated with ownership, brewers, chefs, vendors, department leaders, marketing partners, and community organizations to align goals and drive business initiatives.
- Manage escalated customer concerns and operational issues by listening to stakeholders, identifying root causes, and developing appropriate solutions.
- Lead operations during periods of peak demand while maintaining service quality and team performance across a large-scale facility.
- Maintain compliance with health regulations, alcohol service laws, workplace safety requirements, and internal operational standards.
ASSISTANT GENERAL MANAGER
3 Years 7 Months- Manage, train, and coach employees to meet company expectations, operational standards, and customer service goals.
- Support daily operations across both front-of-house and back-of-house functions to ensure efficient operations and consistent customer experiences.
- Scheduled and managed workforce to align staffing with business demands and payroll objectives.
- Monitor daily sales performance and work with the team to achieve business goals.
- Monitored daily sales performance and collaborated with team to meet and exceed business goals.
- Resolved customer concerns and operational issues, ensuring a professional and customer-focused service.
- Maintain accurate food, paper, and operational inventory while identifying purchasing needs.
GENERAL MANAGER
5 Years 3 Months- Oversaw daily operations of a customer-facing bar and restaurant, leading and developing a team of 10 employees to enhance service delivery.
- Recruited, trained, and coached employees to achieve consistent customer service and operational standards, fostering a high-performance culture.
- Created a positive workplace environment through clear communication, accountability, and employee support.
- Oversaw inventory and ensured products and supplies were available to support daily operations.
- Handled day-to-day operational challenges independently while maintaining service quality and employee morale.
- Maintained compliance with health, safety, and operational requirements.
- Edited, organized, and submitted payroll while maintaining accurate employee and labor records.
- Provided hands-on customer service and worked directly behind the bar to understand and address customer needs.
- Managed production of hard cider for in-store sales and distribution throughout Colorado.
- Resolved day-to-day operational challenges independently, ensuring high service quality and maintaining employee morale.
Education
Bachelor of Arts - Interdisciplinary Studies
Skills
Operational Leadership
Team building and development
Customer Engagement
Customer resolution
Adaptability & Ambiguity
Operations management
Adaptability & Ambiguity
Operational launch
Cross-Functional Collaboration
Stakeholder collaboration
Timeline
GENERAL MANAGER
South Coast Beer Project
03.2026 - CurrentRead More
ASSISTANT GENERAL MANAGER
Grumpy Monk Carolina Forest
02.2023 - CurrentRead More
GENERAL MANAGER
Scrumpy's Hard Cider Bar
07.2017 - 10.2022Read More
Colorado State University
Bachelor of Arts from Interdisciplinary Studies
Read More