Traveling
Marc Hoareau
Director Of Operations
Seychelles
Summary
Experienced and forward-thinking Leader skilled at operating departments efficiently to meet goals. Specializing in elevating guest satisfaction and operational efficiency. Expert in strategic planning, project management, and fostering teamwork. Demonstrates exceptional leadership and analytical thinking, driving business success and organizational growth.
Skills
Teamwork and leadership
Work History
Director of Facilities
North Island, A Luxury Collection Resort
09.2023 - 11.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
- Managed budgets and P&L effectively, ensuring profitability and financial stability of the resort.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Collaborated with architects, engineers, contractors, and project managers to optimize building functionality during new construction projects.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Director of Engineering & IT
North Island, A Luxury Collection
01.2023 - 08.2023
- Implemented preventative maintenance programs, extending equipment lifespan and reducing downtime.
- Developed high-performing engineering teams through strategic hiring, focused mentoring, and performance management initiatives.
- Improved customer satisfaction ratings with proactive communication, addressing concerns promptly, and seeking feedback for improvements.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Ensured compliance with industry regulations through regular audits of systems, processes, and documentation efforts.
- Developed and maintained positive relationships with key stakeholders, including clients, vendors, and internal teams.
- Established and monitored quality assurance standards to achieve operational excellence.
Director of Information Technology
North Island A Luxury Collection
01.2022 - 12.2022
- Championed digital transformation initiatives across the organization by promoting the adoption of new technologies that enhanced operational efficiency.
- Implemented a robust IT governance framework that ensured compliance with industry regulations, reduced risks, and improved overall system security.
- Developed a comprehensive IT strategy aligned with business objectives to support organizational growth and drive innovation.
IT Manager
North Island A Luxury Collection
12.2020 - 12.2021
Consultant
Cable and Wireless
02.2019 - 12.2019
Infrastructure Engineer
Cable and Wireless
11.2015 - 02.2019
IT Manager
MAIA Resort & SPA
10.2014 - 10.2015
Education
IELTS - English Language And Literature
04.2001 -
Culinary Arts
O Levels - English Language And Literature
04.2001 -
O Levels - French
04.2001 -
O Levels - Mathematics
04.2001 -
Primary-Secondary
Certification
Marriott Leadership Essentials
Interests
Reading
Music
Reference
References available upon request
Overview
10
10
years of professional experience
6
6
Certificates
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