Marcellus Dunn
Wallace
Summary
A results-oriented and progressive Business Professional with the proven ability in marketing, public relations, managing projects, training and coaching.
Overview
12
12
years of professional experience
Work History
Customer Service Lead
Jurassic Quest
Conroe
08.2025 - Current
- Ensure quality and consistent customer experience through supervision of events.
- Supervise the day-to-day operations and performance of the temporary event team.
- Temp staff reporting and payment process completed daily.
Floor Manager
Jurassic Quest
Conroe
08.2023 - 05.2025
- Ensure quality and consistent customer experience through supervision of events.
- Supervise the day-to-day operations and performance of the temporary event team.
- Temp staff reporting and payment process completed daily.
Player
Harlem Globetrotters International
Peachtree Corners
10.2019 - 03.2023
- Responsible for providing entertainment to fans combining athleticism , theater and comedy.
- Travel extensively for events on a day-to-day basis.
CSA 1
Blue Cross & Blue Shield of SC
Columbia
11.2016 - 12.2019
- Ensures effective customer relations by responding accurately via telephone, web or walk-in inquires.
- Initiate and process adjustments to perform other research as needed to resolve inquiries.
- Handle client issues and document accordingly.
Residential Counselor II
New Hope Treatment Center
Rock Hill
06.2016 - 03.2017
- Providing line of sight supervision for residents.
- Maintaining a safe yet therapeutic environment for residents.
- Mentoring residents to improve mental health and other conditions
Stow
Amazon Fullfilment
West Columbia
09.2015 - 01.2016
- Driver helpers are on call weekdays between the hours of 8 a.m. to 8 p.m. Each day the driver helper meets their driver at a convenient location determined by the driver and helper. Hours will change daily due to the varying package volume. A specific number of hours are not guaranteed to the driver helper during the length of employment. As indicated by the title, the driver helper position is temporary and Christmas usually signifies the end of employment.
Driver, Helper
United Parcel Service
Cheraw
11.2014 - 01.2015
- Drives truck with capacity under 3 tons to transport packages to and from specified destinations, such as businesses, residences, offices, or within industrial yards Prepares receipts for loads picked up and verifies load against paperwork Collects payment for goods delivered and for delivery charges Maintains truck log according to state and federal regulations Maintains telephone or radio contact with supervisor to receive delivery instructions.
Education
Bachelor of Science - Sports Management Major, Business Administration Minor
Claflin University
2015
Skills
- Organizational Skills
- Microsoft Office
- Interpersonal Skills
- Management & Supervisory Principals
- Internet Research Skills
- Marketing and Public Relations
Additional Information
- AWARDS & RECOGNITION All-Academic team 2012-2015 Palmetto Life Scholarship Coaches Award Dean's List Pathfinder Scholarship Recognition of valuable contributions
Skills
Interpersonal Skills, delivery, director, Marketing, Microsoft Office, Internet Research, Organizational Skills, policies, Public Relations, radio, strategy, supervisor, Supervisory, telephone
Timeline
Customer Service Lead
Jurassic Quest
08.2025 - Current
Floor Manager
Jurassic Quest
08.2023 - 05.2025
Player
Harlem Globetrotters International
10.2019 - 03.2023
CSA 1
Blue Cross & Blue Shield of SC
11.2016 - 12.2019
Residential Counselor II
New Hope Treatment Center
06.2016 - 03.2017
Stow
Amazon Fullfilment
09.2015 - 01.2016
Driver, Helper
United Parcel Service
11.2014 - 01.2015
Bachelor of Science - Sports Management Major, Business Administration Minor
Claflin University