Marcie Hilton
Kershaw
Summary
To build a long-term career in healthcare with opportunities for career growth. Driven Pharmacy Technician with 6 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Lancaster
10.2019 - Current
- Prepared and dispensed medications according to physician prescriptions.
- Managed inventory levels and ordered pharmaceuticals as needed.
- Assisted pharmacists in patient consultations and medication reviews.
- Maintained accurate records of prescriptions and drug inventory.
- Operated pharmacy software for processing prescriptions and claims.
- Ensured compliance with safety standards and regulatory guidelines.
- Educated patients on medication usage and potential side effects.
- Collaborated with healthcare professionals to optimize patient care plans.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained clean and organized pharmacy shelving and work areas.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Maintained records of controlled substances dispensed according to state regulations.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Compiled customer demographic, allergy, and medical history background.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Resolved customer complaints regarding product quality or quantity issues.
- Prepared pricing and instruction labels for placement on prescriptions.
- Generated labels for compounded medications using an automated system.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Interpreted and processed medication orders under supervision of pharmacist.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
Pharmacy Technician
Fred's Pharmacy
Kershaw
04.2019 - 09.2019
- Under the direct supervision of the pharmacists I helped prepare and give out prescription medication
- They can take prescriptions over the phone and in person, work with health professionals and customers, help mix medicines, count pills, measure medication, label and give instructions for medicine, and help take payments, call insurance companies, process insurance claims and keep check on inventory
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Prepared and submitted end-of-shift reports using Word, Excel and Spreadsheet
- Served needs of more customers in busy pharmacy environment
- Worked closely with Pharmacist to solve problems and handle customer concerns
- Used cash registers and POS systems to request and record customer orders and compute bills
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Trained as pharmacy techician and provided back-up coverage to provide customers with optimal support
- Checked identification for proof-of-age and refusing alcohol sales to underage customers
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Counted cash in register drawer at beginning and end of shift
- Answered questions about store policies and concerns to support positive customer experiences
- Checked prices for customers and processed items sold by scanning barcodes
- Reviewed weekly sales circulars and monitored price changes
- Prepared and dispensed medications accurately for customer prescriptions.
- Assisted pharmacists in managing inventory and restocking medication supplies.
- Processed insurance claims and handled patient billing inquiries efficiently.
- Educated customers on proper medication usage and potential side effects.
- Maintained cleanliness and organization of the pharmacy work area regularly.
- Collaborated with healthcare professionals to ensure patient care continuity.
- Operated pharmacy software to track prescriptions and manage records securely.
- Trained new staff on pharmacy procedures and customer service standards effectively.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Pharmacy Technician, Inventory Specialist
CVS Health
Lancaster
10.2014 - 04.2019
- Left job for a new job
- Under the direct supervision of the pharmacists I helped prepare and give out prescription medication
- They can take prescriptions over the phone and in person, work with health professionals and customers, help mix medicines, count pills, measure medication, label and give instructions for medicine, and help take payments, call insurance companies, process insurance claims and keep check on inventory
- Stocked, labeled and inventoried medication to keep accurate records
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Set up and modified patient profiles in EPS to include current information such as medications and insurance details
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use
- Ordered medicines daily to ensure compliance with demands and needs
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Liaised with other pharmacies to eliminate issues related to product expiration
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
Education
York Technical College
Rockhill, SCAndrew Jackson High School
Kershaw, SCSkills
- Insurance
- Inventory
- Supervision
- Phone
- FDA Drug Safety Guidelines
- Processing payments
- Drug storage procedures
- Updating medication histories
- Receiving incoming supplies
- Pharmaceutical sales and services
- Medicare and Medicaid process
- Confidentiality and HIPAA
- Pharmacy and customer records management
- Drug inventory management
- Drug utilization review
- Advanced math skills
- Manual and automated medication dispensing
- Assisting pharmacists
- Typing medication labels
- Data entry
- Regulatory compliance
- Interpersonal communication
- HIPAA
- Team collaboration
- Medication dispensing
- Interpreting orders
- Patient confidentiality
- Secure storage of medications
- Drug safety
- Answering customer questions
- Patient privacy
- Multitasking
- Prescription management
- Inventory control
- Pharmacy software
- Customer service
- Claims processing
- Problem resolution
- Attention to detail
- Time management
- Communication skills
- Confidentiality practices
- Medication storage
- Filling prescriptions
- Proper labeling
- Drug security
- Drug inventory control
- Pharmacy law compliance
- Pharmacist support
- Pharmaceutical calculations
- Quality assurance and control
- Insurance confirmation
- Drug classification
- HIPAA regulations
- Medication preparation
- Point of sale systems proficiency
- Stocking medications
- Record keeping
- Pharmacy operations
- Prescription interpretation
- Medication safety protocols
- Insurance billing
- FDA and HIPAA compliance
- Proper labeling procedures
- Dosage form preparation
- Refill requests
- Sterile technique
- Problem-solving skills
- FDA compliance
- Workflow optimization
- Pharmacology expertise
- Prescription labeling
- Patient paperwork
- Aseptic techniques
- Insurance verification
- Staff development
- Empathy and patience
- New hire onboarding
- Billing and coding
- Patient counseling
- Verbal and written communication
- Prescription verification
- Inventory management
- Multitasking and organization
- Pharmacy software proficiency
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Technician certification training
- Pharmacy Technician Certificate
Timeline
Certified Pharmacy Technician
Walmart
10.2019 - Current
Pharmacy Technician
Fred's Pharmacy
04.2019 - 09.2019
Pharmacy Technician, Inventory Specialist
CVS Health
10.2014 - 04.2019
York Technical College
Andrew Jackson High School