Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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MARCO MENTION

Myrtle Beach,WI

Summary

Executive Administrator and Operations leader professional with a proven ability to motivate personnel to reach desired individual objectives and dedicated to maximizing strong decision making and providing impeccable effective counsel. Adaptable leader who is familiar with the integration of modern technology systems, restructuring of work in a challenging and sophisticated regulatory environment. Demonstrated ability to manage staff, employee relations and business operations while constantly providing exceptional service delivery.

Knowledgeable Manager with strong background in technical support supervision. Managed teams to streamline support processes and enhance customer satisfaction. Demonstrated expertise in troubleshooting complex technical issues and leading training initiatives to upskill team members.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Technical Support Supervisor

Horry County School District
09.2022 - Current
  • Coordinate and manage a large-scale of system projects.
  • Create / Re-image Operating Systems for optimal performance while maintaining updates as required.
  • Install applications and other supportive components / firmware for PCs, Laptops and/or Chromebooks.
  • Work closely and collaborates with leadership teams to improve wired/wireless network infrastructures and other IT devices.
  • Administer resolutions for technicalities and/or network adversities.
  • Monitor and assist all assisting team members with projects when needed.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Collaborated with other departments for seamless integration of new products and services into existing support infrastructure.
  • Established communication protocols within the team to promote collaboration and information sharing among colleagues.
  • Coordinated cross-functional teams to address software and hardware issues, improving overall product quality.
  • Analyzed technical support data to identify trends and common issues, proactively addressing concerns before they escalated further.
  • Used ticketing systems to manage and process support actions and requests.
  • Coordinated secure system access of users to various department systems and platforms.

Administrative Data Quality Clerk

Georgetown County School District
01.2014 - 09.2022
  • Organized and Managed creation of staff plans, schedules, quality initiatives, and process change.
  • Measured performance, provided feedback, and held floor back-end.
  • Supervisors responsible for their department’s performance
  • Leveraged the Supervisor and Operations leadership through outsourcing ideas and placing them into a process improvement plan for the department.
  • Took proactive steps to ensure that best practices are shared across all departments, shifts and among the networks.
  • Followed standard operating procedures for inspections and tests.
  • Actively participated in Quality Assurance meetings, sharing insights to support ongoing improvement efforts.
  • Managed documentation related to non-conformances, corrective actions, and preventative actions for easy access during audits.
  • Contributed to meeting production goals through accurate inventory management and timely order processing.
  • Served as a liaison between various departments within the organization, facilitating effective communication around quality-related matters.
  • Managed approximately 15-30 calls and emails per day from Parents and colleagues.

Assistant General Manager

Hampton Inn for Hilton Hotels, Inc.
11.2008 - 12.2014
  • Managed total operation of the hotel’s front desk and associated team of employees.
  • Provided effective and thorough training for all new and existing front desk staff.
  • Worked closely with Hilton, Inc. worldwide to ensure updated training, and proper policy facilitation and data.
  • Collaborated with general manager for proper daily operation and
  • Processed and finalized all daily payment transactions and ledgers.
  • Processed Human Resources / Payroll Procedures Daily
  • Performed nightly financial auditing process and balance for both accounts receivable and payable accounts.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.

Education

MBA - Strategic Management

Liberty University
Lynchburg, VA
05.2024

B.S. - Human Resource Management

Liberty University
Lynchburg, VA
05.2021

B.S. - Information Systems

Liberty University
Lynchburg, VA
12.2017

High School Diploma -

Hemingway High School
Hemingway, South Carolina
05.1998

Skills

  • Educational leadership
  • Operational efficiency management
  • Team leadership
  • Workplace conflict resolution
  • Data integrity assurance
  • Media production skills

Accomplishments

I was honored as Support Staff of the Year in 2024.

I was named a Finalist of the District Leaders of Hilton, Inc. back in 2010.

Distinctive Honor Society Award for Most Quality in Leadership

Certification

SC/GA Life Insurance License

Timeline

Technical Support Supervisor

Horry County School District
09.2022 - Current

Administrative Data Quality Clerk

Georgetown County School District
01.2014 - 09.2022

Assistant General Manager

Hampton Inn for Hilton Hotels, Inc.
11.2008 - 12.2014

B.S. - Human Resource Management

Liberty University

B.S. - Information Systems

Liberty University

MBA - Strategic Management

Liberty University

High School Diploma -

Hemingway High School

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