Marcus Roth
Rock Hill SC
Summary
Results-driven Shift Lead with a strong focus on team leadership, operational efficiency, and customer satisfaction. Proven ability to streamline processes and enhance productivity during peak hours.
Overview
6
6
years of professional experience
Work History
Shift Lead
Hobos Restaurant & Bar
Rock Hill, SC
06.2023 - Current
- Supervised daily operations to ensure timely service and customer satisfaction.
- Trained and mentored staff on food safety and operational procedures.
- Streamlined workflow processes, enhancing team efficiency during peak hours.
- Assisted in inventory management, reducing waste through effective stock control.
- Coordinated staff schedules to optimize coverage and maintain service quality.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Junior Sous Chef
Taco Molino
Fort Mill, SC
02.2020 - 05.2023
- Supervised kitchen operations, ensuring adherence to culinary standards and safety protocols.
- Trained junior staff on proper cooking techniques and food presentation methods.
- Developed seasonal menu items, incorporating local ingredients to enhance flavor profiles.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
Education
High School Diploma -
Fort Mill High School
Fort Mill, SC05.2021
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff motivation
- Inventory management
- Production leadership
- Decision-making capacity
- Shift leadership
- Positive attitude
- Problem-solving
- Team leadership
Timeline
Shift Lead
Hobos Restaurant & Bar
06.2023 - Current
Junior Sous Chef
Taco Molino
02.2020 - 05.2023
High School Diploma -
Fort Mill High School