Margaret Elmore
Simpsonville
Summary
Experienced in project evaluation, portfolio management, and credit analysis, with a proven track record in coordinating loan processes and ensuring compliance. Skilled in quantitative analysis and data interpretation, ready to contribute to financial strategy and growth. Seeking to leverage expertise as a Financial Analyst to support organizational success.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Branch Operation Coordinator
Wells Fargo
Moore
05.2025 - Current
- Managed scheduling and staffing to improve workflow and enhance customer support.
- Collaborated with management to improve branch services and increase customer satisfaction.
- Implemented compliance measures to adhere to banking regulations and policies.
- Handled customer complaints efficiently promptly while maintaining adherence to banking regulations.
- Resolved customer complaints in a timely manner.
Senior Loan Processor
Dividend Finance
Remote
06.2022 - 05.2025
- Reviewed and processed loan applications for compliance with underwriting guidelines.
- Closed high-volume loan pipeline on schedule while adhering to internal policies.
- Facilitated communication among borrowers, lenders, and internal teams to streamline processes.
- Maintained accurate records including loan documentation files, client communications, and transaction summaries.
FUNDING COORDINATOR
Global Lending Services
Greenville
12.2020 - 02.2022
- Streamlined loan approval processes through effective management of lender relationships.
- Ensured project timelines aligned with organizational goals for a team of eight credit buyers.
- Collaborated with compliance departments and regulatory agencies to ensure adherence to regulatory requirements.
- Advised senior leadership on strategies to mitigate organizational risks associated with new projects.
MSC
Carolina Foothills FCU
Greenville
02.2014 - 12.2020
- Ensured KYC and AML compliance by conducting thorough identity verification and credit checks, mitigating risks.
- Processed account openings, deposits, withdrawals, transfers, and loan applications with precision.
- Educated members on new products and digital banking tools, improving engagement and user experience.
- Created presentations and designed graphics using Microsoft Office and Adobe Creative Suite to effectively communicate ideas.
CUSTOMER SERVICE MANAGER
Linda's Grocery
08.1997 - 01.2014
- Managed inbound customer calls, effectively resolving inquiries and complaints to enhance customer satisfaction.
- Resolved service-related issues through dedicated assistance and problem-solving techniques, improving overall customer experience.
- Collaborated with vendors to optimize product selection, pricing, and promotional initiatives, driving customer engagement.
- Maintained optimal inventory levels by ordering merchandise and managing stock efficiently.
Education
B.A. - CRIMINAL SCIENCE
Spartanburg Community College
Spartanburg, SCM.A. - ENGLISH LITERATURE
University of South Carolina
Columbia, SCSkills
- Loan processing
- Audit coordination
- Risk assessment
- Operational efficiency
- Data interpretation
- Customer relations
Certification
NMLS#2721836
Timeline
Branch Operation Coordinator
Wells Fargo
05.2025 - Current
Senior Loan Processor
Dividend Finance
06.2022 - 05.2025
FUNDING COORDINATOR
Global Lending Services
12.2020 - 02.2022
MSC
Carolina Foothills FCU
02.2014 - 12.2020
CUSTOMER SERVICE MANAGER
Linda's Grocery
08.1997 - 01.2014
B.A. - CRIMINAL SCIENCE
Spartanburg Community College
M.A. - ENGLISH LITERATURE
University of South Carolina