Jelana Prater
Anderson
Summary
Results-driven logistics and operations specialist with a strong background in sales, procurement support, and transportation. Proven ability to turn around underperforming territories, exceed revenue targets and improve internal processes. Recognized for leadership, training, and consistently delivering measurable growth. Seeking to leverage transportation and logistics knowledge in a buyer or supply chain operations role.
Overview
14
14
years of professional experience
Work History
National Sales Broker III
Anderson Trucking Services
07.2021 - Current
- Developed and maintained relationships with key clients and carriers to secure competitive pricing and ensure reliable service delivery.
- Negotiated contracts and rates with carriers to optimize profit margins while meeting client transportation needs.
- Conducted market research and analysis to identify new business opportunities and industry trends.
- Managed logistics operations, including scheduling, tracking shipments, and resolving transportation issues promptly.
- Collaborated with internal teams such as operations and customer service to ensure seamless execution and customer satisfaction.
- Provided exceptional customer service, resolving inquiries and issues promptly to maintain strong client relationships.
- Trained over a dozen new hires, all of whom met or exceeded ramp-up benchmarks under mentorship.
- Nominated Top 20 in office for year-over-year revenue growth (January).
- Promoted twice due to surpassing revenue goals, reaching $50,000 monthly margin and $400,000 revenue.
- Manage top account, Pregis, overseeing transportation across their 24 U.S. locations.
Customer Service Team Lead
Food Lion
03.2021 - Current
- Supervised team operations and assisted with daily cash reconciliation and end-of-day reporting.
- Ensured efficient workflow during peak store hours and help train new employees.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Account Manager
UPS
05.2019 - 07.2021
- Prospected and cold-called businesses within designated territory to generate new sales opportunities.
- Developed customized shipping solutions based on client needs, effectively promoting UPS services and capabilities.
- Negotiated contracts and pricing agreements with clients to maximize revenue and maintain competitive edge.
- Provided expert advice on shipping logistics, regulations, and cost-saving strategies to clients.
- Resolved customer inquiries and issues promptly, maintaining high levels of customer satisfaction.
- Stayed informed about industry trends, competitor activities, and UPS service offerings to effectively position UPS as a preferred logistics provider.
- Supported international and ocean freight logistics, aiding customer transitions and scaling solutions.
- Surpassed weekly goal of generating $10,000 in new business by consistently delivering $12K-$18K weekly.
- Revitalized Northeast territory from approximately 40% operational efficiency to nearly 100% in under one year.
- Trained and coached new team members to align with UPS standards and goals.
Assistant Manager
Shoe Show
05.2017 - 05.2019
- Managed inventory levels to optimize stock availability and minimize out-of-stock situations.
- Implemented promotional activities and visual merchandising displays to drive sales and enhance store aesthetics.
- Resolved customer complaints and inquiries promptly and effectively, maintaining high levels of customer satisfaction.
- Supported over 10 store resets, assisting with inventory management and sales floor redesign.
- Met or exceeded weekly and monthly sales goals by advising teams on product placement and promotions.
- Collaborated with district and regional managers to source better-selling merchandise and cut slow-moving SKUs.
- Trained cashiers in customer service protocols and POS procedures.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Lead
BI-LO
05.2011 - 03.2021
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
Supply Chain Suite, Operations Management
TRI-COUNTY TECHNICAL COLLEGE
01.2024
Skills
- Contract Negotiation
- Client Relationship Management
- Microsoft Office - Word, Excel, PowerPoint
- Logistics Operations Management
- Sales Management
- Effective Communication
- Problem-solving
- Retail Management
- Sales Target Achievement
- Team leadership
- Customer service
- Decision-making
Hobbies and Interests
Supply Chain Management, Logistics, Business Management, Sales Operations
Timeline
National Sales Broker III
Anderson Trucking Services
07.2021 - Current
Customer Service Team Lead
Food Lion
03.2021 - Current
Account Manager
UPS
05.2019 - 07.2021
Assistant Manager
Shoe Show
05.2017 - 05.2019
Team Lead
BI-LO
05.2011 - 03.2021
Supply Chain Suite, Operations Management
TRI-COUNTY TECHNICAL COLLEGE
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