Summary
Overview
Work History
Education
Skills
Timeline
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Margaret (Peggy) Morris

Easley

Summary

Accomplished professional with expertise in customer service and legal support, previously at Zillow. Excelled in managing high-stress situations and enhancing client satisfaction. Proficient in data entry and scheduling, with a proven track record of improving office productivity and streamlining communication. Recognized for critical thinking and active listening skills, driving successful outcomes.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2003
2003
years of professional experience

Work History

Customer Service Representative

Zillow
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Paralegal

William B. Long, Jr., Esquire
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.

Paralegal

Turner Padget
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Prepared legal briefs, motions, and pleadings.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.

Paralegal

Ogletree Deakins
02.1994 - 04.2002
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Conferred with clients and other involved parties to gather and track case information.
  • Conducted detailed client intakes and entered information into company database.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.

Education

No Degree - Paralegal Studies

Greenville Technical College
Greenville, SC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Scheduling
  • Appointment scheduling

Timeline

Paralegal

Ogletree Deakins
02.1994 - 04.2002

Customer Service Representative

Zillow

Paralegal

William B. Long, Jr., Esquire

Paralegal

Turner Padget

No Degree - Paralegal Studies

Greenville Technical College

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Margaret (Peggy) Morris