Maria Acevedo
Greenville
Summary
Dynamic professional with a proven track record in customer service and business operations, successfully owning a nail services business while previously excelling at Biltmore Estate. Expert in client relations and sales, consistently delivering personalized experiences and building loyalty. Strong organizational skills and attention to detail drive exceptional results in fast-paced environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Licensed Manicurist/Business Owner
Self-employed
Greenville, SC
07.2022 - Current
- Owned and operated a successful nail services business, overseeing daily operations and client services.
- Provided professional manicures, gel manicures, nail enhancements, and customized nail art.
- Conducted client consultations and provided personalized services based on individual preferences and nail needs.
- Maintained strict sanitation and disinfection procedures in compliance with state board regulations.
- Managed client scheduling, payments, inventory, and overall business administration.
- Built and maintained a loyal client base through exceptional customer service and personalized experiences.
- Promoted the business through social media, marketing, and client referrals.
- Stayed current with industry trends, techniques, products, and professional standards.
Tourism Sales
Biltmore Estate
Asheville, NC
12.2019 - 07.2020
- Assisted guests with ticket purchases, tours, attractions, and special experiences.
- Provided exceptional customer service to a high volume of visitors from diverse backgrounds.
- Explained ticket options, pricing, packages, and estate experiences to help guests make informed selections.
- Processed cash, credit card, and other transactions accurately while maintaining financial accountability.
- Addressed guest questions and concerns professionally to ensure a positive visitor experience.
- Collaborated with team members to maintain efficient operations and smooth guest flow.
Travel Agent
RSI Vacations
Asheville, NC
02.2017 - 12.2018
- Planned and customized domestic and international travel arrangements based on client preferences, budgets, and needs.
- Booked flights, hotels, transportation, tours, cruises, and vacation packages.
- Provided personalized recommendations and expert guidance to create seamless travel experiences.
- Managed client itineraries, reservations, payments, and travel documentation with accuracy and attention to detail.
- Communicated with clients and travel vendors to coordinate arrangements and resolve issues efficiently.
- Delivered exceptional customer service while building strong, lasting client relationships.
Education
Certificate of Nail Technology - Nail Technology
Asheville-Buncombe Technical Community College
Asheville, NC05.2022
Skills
- Customer Service & Client Relations
- Sales & Upselling
- Communication & Interpersonal Skills
- Business Operations & Administration
- Organization & Attention to Detail
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
Certification
Nail technology
Timeline
Licensed Manicurist/Business Owner
Self-employed
07.2022 - Current
Tourism Sales
Biltmore Estate
12.2019 - 07.2020
Travel Agent
RSI Vacations
02.2017 - 12.2018
Certificate of Nail Technology - Nail Technology
Asheville-Buncombe Technical Community College