Maria Lema
Simpsonville,SC
Summary
I am an aspiring Human Resource professional with a bachelor's in psychology ans six years of management experience leading teams, supporting employment development, and driving workplace success. Experienced in recruiting, onboarding, training, performance coaching, conflict resolution, scheduling, and fostering employment engagement. Recognized for building strong relationships, promoting positive workplace culture, and addressing employee concerns with professionalism and empathy. I combine a strong understanding of human behavior with hands on leadership experience to support organizational goals and contribute to effective HR operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Starbucks
Simpsonville, SC
06.2018 - 06.2026
- Oversaw daily operations, ensuring compliance with company policies and quality standards
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Enhanced customer engagement through strategic marketing initiatives and promotional events.
- Streamlined workflow processes, improving service efficiency during peak hours Increasing store revenue over 5% each year.
- Developed employee performance metrics to drive accountability and continuous improvement.
- Led staffing schedules, aligning workforce availability with business demands.
- Analyzed sales data to identify trends, informing product offerings and pricing strategies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Familiar with HRIS and ATS platforms, Microsoft
Sales Associate
Barnes & Noble
Greenville, SC
01.2014 - 06.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring timely restocking and organization of merchandise displays.
- Operated cash register efficiently, processing transactions accurately and handling customer payments.
- Trained new staff on store policies, product knowledge, and customer service best practices.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ04-2025
Skills
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Project management
- Customer relationship management (CRM)
- Schedule preparation
- Business administration
- Performance evaluations
- Marketing
- Budget control
- Coaching and mentoring
- Policy and procedure development
- Data analysis
Certification
- aPHR
Timeline
Manager
Starbucks
06.2018 - 06.2026
Sales Associate
Barnes & Noble
01.2014 - 06.2019
Bachelor of Science - Psychology
Arizona State University