MARIA MARTIN
Summerville,SC
Summary
Dynamic billing professional with extensive experience at UnitedHealth Group, excelling in client retention and conflict resolution. Proven track record in managing complex accounts and ensuring compliance with industry regulations. Adept at utilizing advanced analytical skills to resolve discrepancies, enhance customer satisfaction, and streamline billing processes. Strong communicator committed to delivering exceptional service.
Diligent Customer Service with background in managing billing processes and ensuring accuracy in financial transactions. Successfully implemented billing procedures that streamlined operations and reduced discrepancies. Demonstrated expertise in customer service and problem-solving to resolve billing issues quickly and efficiently.
Overview
30
30
years of professional experience
Work History
SR BILLING REP
UnitedHealth Group
07.1995 - 02.2025
- Maintained strong relationships with clients through effective communication and excellent customer service, resulting in high client retention rates.
- Collaborated with other departments to resolve billing discrepancies, resulting in improved customer satisfaction.
- Managed complex client accounts, ensuring timely and accurate invoice generation.
- Provided support during financial audits by supplying necessary documentation and responding promptly to inquiries.
- Monitored account activity regularly for early detection of potential credit risks or collection issues.
- Adapted quickly to changes in industry regulations and best practices, ensuring continued compliance within the organization.
- Assisted with the training of new team members on company-specific procedures and software applications.
- Served as a subject matter expert on regulatory compliance issues pertaining to billing practices within the industry.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
High School Diploma -
SUMMERVILLE HIGH
Summerville, SC06-1990
Skills
- Effective problem solving
- Time management mastery
- Process improvement strategies
- Conflict resolution techniques
- Client retention strategies
- Strong communication
- Expert billing knowledge
- Advanced analytical skills
- Quality assurance monitoring
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Billing systems and software
- Verbal and written communication
- Decision-making
- Claim submission
- Customer engagement
- Claims processing
- Relationship building
- Patient account management
- Insurance verification
- Collections
- Data entry proficiency
- Client relationship management
- Analytical thinking
- Conflict resolution
- Account reconciliation
- Dispute resolution
- Regulatory compliance
- Payment posting
- Data research
- Collection practices
- Accounts receivable expertise
- Medical billing and collections
- Insurance confirmation
- Billing best practices
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Customer service support
- Active listening
- Effective communication
- Adaptability and flexibility
- Professional communication
- Customer relations
- Microsoft office
- Performance metrics analysis
- Project management experience
- In-depth accounting knowledge
- Financial reporting expertise
- Proficient in billing software
- Industry-specific taxation
- Team leadership experience
- Invoice processing
- Financial reporting
- Accounts receivable management
- Month-end closing procedures
- Invoicing proficiency
- Revenue cycle management
- Audit procedures
- Collections management
- Invoice generation
- Records organization and review
- Interpersonal relationship building
- Research and due diligence
- Procedure development
- Contract preparation
- Record preparation
- Report generation
- Fiscal reporting
- Medical coding
- Monthly billing management
- Billing cycle management
Timeline
SR BILLING REP
UnitedHealth Group
07.1995 - 02.2025
High School Diploma -
SUMMERVILLE HIGH
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