Maria Nesbitt
Spartanburg
Summary
Result-driven professional with a notable track record in successfully implementing reliable organizational practices, staff development processes, and performance metrics in support of business objectives. Ability to handle confidential matters and proprietary information. Seasoned individual who combines ingenuity, vision, and strong business decision making with well-developed project management and leadership qualities supporting company and products for success. Excelling in a demanding work environment while remaining efficient and focused.
Overview
12
12
years of professional experience
Work History
Cash Operations Specialist III
Shellpoint Mortgage Servicing
05.2021 - Current
- Responsible for gathering and understand the full needs of each individual account while ensuring that the correct processes are applied for payments. Expert in leading junior processors to understanding how to operate under the organization's business model as wells as identifying critical points of failure within our pipeline.
- Experience in mortgage loan servicing along with understanding of EFT systems such as ACH, Wires, and Automated Cash Management
- Properly submit wires out prior mortgage service providers that may have been sent in error
- Create detailed reports hourly for all incoming wire transfers
- Give directions to department on how to properly apply wire transfers to correct loan
- Ensure that outages for the primary bank account is corrected in a timely manner
- Provide any insight via email that prior servicer or other departments may have regarding wires transfers through the department email.
- Extensive knowledge in analyzing and documenting business requirements the comply with corporation standards
Call Center Representative
Security Finance Corp
12.2020 - 05.2021
- Ensuring tax preparers that returns have been prepared are efficient and ready to be e-filed. Responsible for maintaining knowledge of current tax laws.
- Responsible for being detail-oriented in reviewing returns to be compliant.
- Maintained security of personal information obtained
- Reviewed returns that require supervisor approval
- Proficient understanding of current tax laws
- Analyzed returns to verify that proper due diligence has been implemented
- Conducted evaluations of compliancy forms to ensure IRS standards have been met
- Furnished tax preparers with sufficient information and advice to ensure correct tax form completion
Pawn broker
First Cash Pawn
10.2018 - 12.2020
- Responsible for increasing sales and gross profit of store through customer service. With the ability to increase profits, a pawnbroker helps the company make the right decisions by effectively analyzing a customer's payback ability.
- Key Achievements:
- Responsible for meeting daily store goals that increase gross profit and margin of store
- Maintain a friendly environment to ensure customers are content
- Analyze how much money customers can borrow to ensure the company still makes a profit
Brand Ambassador-Seasonal
JRO Foods
04.2018 - 10.2018
- Brought on to help the company market products for different clients in different areas of the Southeast Region. In this position, I'm actively involved in ensuring products are always accessible to Costco customers. I am expected to meet the goal of having high sales in each Costco.
- Responsible for having some of the highest grossing shows in the Southeast Region.
- Involved in training new employees to market items to their best potential.
- Established a relationship with subordinates that allows the team to effectively market product to different customers.
Cashier
Hobby Lobby
05.2017 - 03.2018
- Recruited as a reliable source to proficiently enhance the current organizational practices at this store. In this position I was actively involved in strategically placing items to sell more efficiently based on season and target demographic.
- Active liaison between costumers and their desires readily ensuring their satisfaction with each purchase.
- Responsible for ensuring product is fully stocked in the home decor section.
- Actively helped managers prepare for holidays by completing planograms in a timely manner.
Assistant Store Manager
Dollar General
06.2014 - 05.2017
- With this position I primarily became responsible for transforming the store from a failing branch to one of the districts most profitable.
- Provided high impact in the complete turnaround of under-performing sales team. Accountable for instituting individual accountability which resulted in a 30% revenue increase in a year
- After my invite to redesign overall workflow, training process, and store integrity store contentiously exceeded week-by-week sales quotas when compared to previous year. Averaged more than $1 million annual
- Established sustainable relationships with subordinate resulting in a sales force that consistently ranked #1 in the company’s southeast sales region for 3 consecutive years.
- Lead training meetings focused on energizing employees to confidently represent the brand
- Instrumental in the day-to-day workflow of store by optimizing task delegation ensuring that each employee would receive a task they’d accomplish in a timely and effective manner.
- Retaining within budget while ensuring that store inventory was never low.
Education
Master's of Science - Business Administration
Ashford University
San Diego, California11-2018
Bachelor's of Science - Business Administration
Tusculum College
Greeneville, Tennessee05-2015
Skills
Customer service, Management, Scheduling, Process Payroll, SQL, Bank Reconciliation, Time management, Microsoft Office, Power BI, Training
Timeline
Cash Operations Specialist III
Shellpoint Mortgage Servicing
05.2021 - Current
Call Center Representative
Security Finance Corp
12.2020 - 05.2021
Pawn broker
First Cash Pawn
10.2018 - 12.2020
Brand Ambassador-Seasonal
JRO Foods
04.2018 - 10.2018
Cashier
Hobby Lobby
05.2017 - 03.2018
Assistant Store Manager
Dollar General
06.2014 - 05.2017
Bachelor's of Science - Business Administration
Tusculum College
Master's of Science - Business Administration
Ashford University