Maria Palomino
Charleston
Summary
Licensed P&C insurance producer with experience in personal and commercial lines account servicing, business administration, and customer service. Skilled at managing complex and unique customer needs in fast paced environments, navigating CRM systems, and ensuring accuracy and compliance for both standard and high-net worth households. Seeking an opportunity where I can combine my strong knowledge of insurance markets, operational support, and relationship-building skills to contribute to a growing team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Multi-line Account Representative
Jason Hughes State Farm
Charleston, SC
04.2026 - Current
- Prospect clients, generate leads, and manage the insurance sales cycle from initial outreach through policy issuance while supporting personal and commercial lines account servicing
Logistics Executive
JEAR Logistics
Charleston, SC
01.2026 - 04.2026
- Coordinated freight operations by sourcing, vetting, and negotiating rates with carriers across multiple markets
- Monitored shipments in real time, resolved operational issues, and served as a liaison for claims-related concerns
- Ensured compliance standards were met for high-value and high-risk loads
- Analyzed freight market trends, lane volatility, and spot rate conditions to support operational decision-making
- Maintained consistent communication with carriers and internal stakeholders to ensure on-time delivery and service quality
Customer Service Representative
Shannon Teolis State Farm
Charleston, SC
09.2023 - 11.2025
- Managed personal and commercial insurance accounts by generating quotes, processing policy changes, and ensuring underwriting compliance across multiple lines of business
- Conducted coverage review conversations with clients to identify coverage gaps, assess risk exposures, and recommend tailored insurance solutions
- Supported account retention efforts through relationship management, policy education, and proactive customer service
- Coordinated communication between policyholders, claims handlers, adjusters, and third parties to support timely claim resolution
- Processed endorsements, generated COIs and ACORD forms, and assisted with commercial policy renewals and audits
- Submitted and processed SCDMV documentation including FR10s, FR31s, and FR309s
- Trained and onboarded new team members on agency procedures, systems, and customer service standards
Medspa Manager
BeautyPros Medspa (also known as MN Brow Lash Academy)
Minneapolis, MN
02.2021 - 08.2023
- Managed daily department operations, coordinated staff schedules, and maintained workflow efficiency in a fast-paced client-facing environment
- Handled escalated customer concerns, resolved service issues, and worked closely with clients to maintain satisfaction and retention
- Recruited, interviewed, onboarded, and trained new staff members while overseeing employment documentation, background checks, and onboarding compliance requirements
- Managed administrative processes including W9s, W4s, independent contractor agreements, non-compete agreements, and ADP onboarding documentation
- Supported marketing and business development efforts through social media management across Instagram, Facebook, TikTok, and Meta platforms
- Ensured operational compliance with Minnesota regulations and business requirements related to spa and educational facility operations
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
05-2025
Associate of Arts - Communications
Normandale Community College
12-2020
Skills
- NFIP/Flood Insurance
- SCWHUA
- Replacement Cost Analysis
- Claims Liaison
- COI/ACORD Forms
- Salesforce
- Microsoft Office
- CRM Management
- Fraud Detection
- Risk Assessment
- Client Retention
- Compliance Monitoring
Certification
SC Insurance Producer
NPN 21099684
- Property & Casualty
- Life & Health
LANGUAGES
English
Spanish
Timeline
Multi-line Account Representative
Jason Hughes State Farm
04.2026 - Current
Logistics Executive
JEAR Logistics
01.2026 - 04.2026
Customer Service Representative
Shannon Teolis State Farm
09.2023 - 11.2025
Medspa Manager
BeautyPros Medspa (also known as MN Brow Lash Academy)
02.2021 - 08.2023
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Arts - Communications
Normandale Community College