Maria Parayil
Greenville
Summary
Approachable and resourceful individual with knack for coordinating projects and leading teams effectively. Possesses comprehensive understanding of organizational operations and excellent skills in scheduling and resource management. Aims to enhance productivity and drive success through strategic planning and innovative solutions.
Overview
10
10
years of professional experience
Work History
Assistant Director of Food Services K12
Compass Group - Chartwells -Spartanburg District 2
07.2024 - Current
- Supported director in executing strategic initiatives, enhancing organizational effectiveness.
- Coordinated team efforts to improve project timelines and deliverables.
- Improved communication within departments by implementing streamlined reporting processes.
- Assisted in budget management, ensuring cost-effectiveness and resource optimization.
- Enhanced team performance with effective training and development programs.
- Guided junior staff to foster professional growth and skill enhancement.
- Managed day-to-day operations to maintain smooth workflow and minimize disruptions.
Assistant Director of Dining Services
Compass Group - Eurest - Delta Sky Club
08.2021 - 08.2023
- Managed and maintained all facets of the daily operations to meet revenue plan
- Lead front-of-house restaurant operations, ensuring the highest quality product and experience
- Developed, coached, conducted performance reviews, and mentored staff members
- Engaged with guests, partners, vendors, and employees to maintain positive relationships
- Created, developed, and implemented systems, policies, and standard operating procedures
Assistant General Manager
Southern Proper Hospitality
06.2018 - 08.2021
- Hire, train, onboard, and terminate employees
- Create and maintain hiring plans, training manuals, policy documents, and standard operating procedures
- Manage employee information in the HRIS in an accurate and timely manner
- Lead front-of-house staff and support back-of-house staff to ensure quality experience for all guests and respectful culture for employees
- Handle team conflicts as they arise in a calm and proficient manner
- Review guest feedback, analyze satisfaction surveys, and check in with guest during their visit to determine if changes are warranted to provide a better future experience
- Manage and maintain inventory and professional partnership with various vendors
Shift Manager/Key Employee
Ray's Restaurants
12.2014 - 06.2018
- Built new customer bases and increased existing customer engagement via new marketing channels and customized social media advertising content
- Implemented uniform inventory system, raising awareness to operational cost impact and reducing ordering expenses by ~50%
- Trained over 20 new employees and maintained 75% employee retention rate by fostering an enjoyable work environment
- Coordinated and hosted community outreach programs like Student Prom and charitable Wine Nights
- Ensured company procedures and policies were followed to remain committed to high quality service standards
- Followed and enforced safety and sanitation procedures
- Controlled staffing levels in an effort to maximize net returns while maintaining superior guest service levels
Education
Bachelor of Science - Journalism and Public Relations
Georgia State University
Atlanta, GA01.2018
Skills
- Tri-lingual (English/Spanish/Malayalam)
- MS Office
- Project management
- Publisher
- Team coordination
- Outlook
- Budget planning
- Applicant Tracking Systems
- Various HRIS
- Various MICROS
- Inventory
- POS Systems
- Staff development
- Recruitment and hiring
Timeline
Assistant Director of Food Services K12
Compass Group - Chartwells -Spartanburg District 2
07.2024 - Current
Assistant Director of Dining Services
Compass Group - Eurest - Delta Sky Club
08.2021 - 08.2023
Assistant General Manager
Southern Proper Hospitality
06.2018 - 08.2021
Shift Manager/Key Employee
Ray's Restaurants
12.2014 - 06.2018
Bachelor of Science - Journalism and Public Relations
Georgia State University
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