Maria Pera
Spartanburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target Corporation
07.2021 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Head Teacher
World Children's Academy
05.2016 - 06.2021
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Education
Hialeah High School
Hialeah, FLSkills
- Guest Relations
- Positive Role Model and Mentor
- Fluent in Spanish and English
- Conflict Mediation
Certification
- Early Childhood Education Certification - 05/2013
- Certified Pre-K teacher, Florida Depart. of Children and Family - 06/2015
Timeline
Guest Advocate
Target Corporation
07.2021 - Current
Head Teacher
World Children's Academy
05.2016 - 06.2021
Hialeah High School
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