Maria Reynoso
Greenville
Summary
Experienced customer service specialist with a proven track record of enhancing customer satisfaction and loyalty. Adept at handling high-volume interactions, resolving complex concerns efficiently, and creating meaningful customer experiences. Recognized for reliability, professionalism, and a strong commitment to team success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Harte Hanks
Greenville SC
09.2025 - Current
- Ensured compliance with company policies regarding returns, exchanges, or refunds, preserving both customer satisfaction and company reputation.
- Handled returns, exchanges, and refunds professionally, ensuring customer satisfaction while adhering to store policies.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
CEF Solutions
Greenville, SC
04.2022 - 08.2025
- Implemented feedback mechanisms, contributing to continuous improvement initiatives within the team.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Alorica Inc
Simpsonville, SC
03.2020 - 04.2022
- Resolved customer inquiries through various communication channels, enhancing overall satisfaction.
- Assisted in training new team members on customer service protocols and systems.
- Managed high-volume call queues, ensuring timely responses to customer needs.
- Documented and escalated complex issues to appropriate departments for swift resolution.
- Conducted follow-up calls to ensure resolution effectiveness and foster client retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Family Dollar
Greenville, SC
01.2020 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately and securely.
Education
GED -
United Ministries Puckett
Greenville, SCSkills
- Bilingual
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Call center operations
- Spreadsheets
- Documentation
- Time management
- Attention to detail
- Computer skills
Timeline
Customer Service Representative
Harte Hanks
09.2025 - Current
Customer Service Representative
CEF Solutions
04.2022 - 08.2025
Customer Service Representative
Alorica Inc
03.2020 - 04.2022
Cashier
Family Dollar
01.2020 - 03.2020
GED -
United Ministries Puckett