Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marianna Cabrera

Summerville

Summary

Customer service-focused team member with strong collaboration skills and a proven ability to communicate effectively with customers and colleagues at Volvo Cars, USA. Maintained high productivity and safety standards through meticulous brake testing and adherence to company policies. Developed expertise in C programming for embedded systems and created a comprehensive knowledge base for frequently asked questions. Demonstrated accuracy in cashier duties and built positive relationships with suppliers and carriers while ensuring quality assurance in product handling. Versatile Manufacturing Production Associate with background in overseeing and optimizing production processes. Strengths include ensuring quality control, improving efficiency, and troubleshooting equipment issues. Knowledge of advanced manufacturing technologies and lean production principles has contributed to successful operations and process improvements in previous roles.

Overview

3
3
years of professional experience

Work History

TEAM MEMBER

Volvo cars usa
Ridgeville
01.2024 - 01.2025
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
  • Communicated effectively with customers, supervisors, and team members.
  • Resolved assembly problems by altering dimensions to meet specifications.
  • Communicated effectively with co-workers about production progress throughout shift hours.
  • Provided training and guidance to new employees on proper assembly techniques.
  • Followed standard operating procedures while performing tasks on the assembly line.
  • Supervised assembler teams and trained or oriented new employees on procedures.
  • Maintained a safe work environment by adhering to all safety regulations and procedures.
  • Ensured compliance with company policies and procedures at all times.
  • Completed team production and productivity level reports for management
  • Packed finished products and prepared for shipment.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Operated a variety of machinery and tools safely and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
  • Inspected incoming raw materials prior to use in order to ensure quality assurance.

WAREHOUSE TEAM MEMBER

Mercedes benz schnellecke
North Charleston
06.2023 - 12.2023
  • Utilized inventory management software to enhance parts retrieval efficiency.
  • Performed regular maintenance on warehouse equipment, including forklifts and handheld scanners.
  • Restocked parts while ensuring optimal organization for quick access.
  • Assisted in developing new methods to improve warehouse operational efficiency.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Demonstrated strong organizational skills for accurate merchandise location and retrieval.
  • Received and processed incoming stock items efficiently and accurately.
  • Maintained facility equipment and materials in a clean and orderly manner.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Collaborated with team members on various tasks related to order fulfillment activities.

Customer Service Representative

Premier 1 Experience
North Charleston
02.2022 - 11.2023
  • Surpassed sales goals through implementation of successful marketing strategies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.

Education

HIGH SCHOOL DIPLOMA -

Cane Bay High School
Summerville, SC
05.2022

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Collaboration and teamwork
  • Hands on tools
  • Team collaboration
  • Clear communication
  • Warehouse operations
  • Safety training
  • Assembly and production
  • Safety protocols
  • Order picking
  • Heavy lifting
  • Loading and unloading
  • Shipping and receiving
  • Packaging and labeling
  • Cleaning and organizing
  • Problem-solving
  • Attention to detail
  • Time management
  • Warehouse organization
  • Multitasking and organization
  • Microsoft Excel
  • Order fulfillment
  • Materials handling and transport
  • Assembly techniques
  • Equipment operation
  • Inventory management
  • Quality assurance
  • Production reporting
  • Safety compliance
  • Training and mentoring
  • Problem solving
  • Organizational skills
  • Process improvement
  • Task prioritization
  • Call center operations
  • Verbal and written communication
  • Safety
  • Conflict resolution
  • Workflow optimization
  • Sales support
  • Order preparation
  • Cleaning
  • Account management
  • Social media expertise
  • Telemarketing expertise
  • Dependability and reliability
  • Fluent in Spanish and English
  • Cash handling
  • Materials staging
  • Leadership qualities
  • Lift 100 pounds
  • Sales and marketing
  • Relationship building
  • Money handling
  • Product knowledge
  • Complaint resolution
  • Following instructions
  • Expert in Excel, Edge, and Word
  • Calculations and measurements

  • Technical support
  • POS systems
  • Quality inspections
  • Data entry
  • Hospitality and accommodation
  • Workplace safety

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

TEAM MEMBER

Volvo cars usa
01.2024 - 01.2025

WAREHOUSE TEAM MEMBER

Mercedes benz schnellecke
06.2023 - 12.2023

Customer Service Representative

Premier 1 Experience
02.2022 - 11.2023

HIGH SCHOOL DIPLOMA -

Cane Bay High School

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Marianna Cabrera